Sarah Housker
Thief River Falls,MN
Summary
Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework. Personable and dedicated Customer Service Representative with extensive experience in many industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Returns Associate
Digi-Key
Thief River Falls, Minnesota
09.2020 - Current
- Assisted customers with returns and exchanges of merchandise.
- Processed returned items, including verifying condition and accuracy of product information.
- Maintained customer records to document return transactions.
- Assist in working in the Customer Returns email box, which includes assisting customers and various other parts of the business.
- Email or phone conversations to resolve customer questions and concerns.
CNA
LifeCare Medical Center
Roseau, MN
05.2016 - 06.2020
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Line Assembler
Polaris Industries
Roseau, MN
02.2014 - 05.2016
- Assembled components of automotive parts according to specifications.
- Inspected finished products for defects and conformance to quality standards.
- Operated hand tools, such as drills, grinders, and wrenches in assembly process.
- Worked with team members to ensure the timely completion of projects.
- Organized work area and ensured cleanliness at all times.
- Followed safety protocols while operating machinery and working with hazardous materials.
- Assisted coworkers with complex assembly tasks when necessary.
Education
High School Diploma -
Roseau Secondary
Roseau, MN06-2013
Skills
- Microsoft Office
- Warehouse Operations
- Documentation
- Workplace Safety
- Call Documentation
- Quality Control
- Customer Service
- Calm Under Pressure
- Team Collaboration
- Understanding Customer Needs
- Team building
- Billing Adjustments and Refunds
- Problem-solving abilities
Certification
- I was licensed to be a Certified Nursing Assistant.
- I proceeded to be certified as a Trained Medical Assistant.
- I have PIV training.
Languages
English
Professional
Timeline
Customer Returns Associate
Digi-Key
09.2020 - Current
CNA
LifeCare Medical Center
05.2016 - 06.2020
Line Assembler
Polaris Industries
02.2014 - 05.2016
High School Diploma -
Roseau Secondary
- I was licensed to be a Certified Nursing Assistant.
- I proceeded to be certified as a Trained Medical Assistant.
- I have PIV training.
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