Sarah Hrico
West Mifflin,PA
Summary
Reliable and enthusiastic Paraprofessional offering 15 years of experience in customer service. Focused on prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries while multi-tasking operational needs.
Overview
14
14
years of professional experience
Work History
Donor Services Technician
Central Blood Bank -Vitalant
Pittsburgh, PA
09.2011 - Current
- Traveled to various mobile blood drive locations on a day to day basis.
- Collected blood, platelets and or plasma from donors by using appropriate venipuncture collection procedures, including manual phlebotomy and Apheresis collection procedures.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Interviewed potential blood donors and determined donor eligibility by obtaining medical history and other personal data.
- Maintained detailed records of test results by entering data and patient information into computer.
- Determined donor eligibility by conducting screenings that include taking donors blood pressure, pulse and temperature. Performing finger sticks for hemoglobin testing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Logged patient information and recorded results into system using Donor ID and various other computer programs.
- Oriented and trained new staff on proper procedures and policies.
Lead Bartender
J&L Doubleheaders
Munhall, Pennsylvania
12.2015 - Current
- Provided outstanding customer service to every patron with fast and friendly and accurate service.
- Consulted with the owners to organize special events and promotions such as trivia nights to bring in new customers.
- Stayed up-to-date on state laws regarding alcoholic beverage services.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Recruited and trained bartenders to respect and follow all L.C.B. laws.
- Provided outstanding customer service to every patron with fast and friendly and accurate service.
Clinical Practitioner - Phlebotomist
LabCorp
Pennhills, Pennsylvania
06.2011 - 07.2011
- Successfully completed 80 hours of Clinical practice prior to graduating from the phlebotomy program.
- Managed master calendar and scheduled appointments based on optimal patient loads and clinician availability.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Added documents to file records and created new records to support filing needs.
- Entered data using various computer programs, following procedures to keep information private.
- Successfully completed 80 hours of Clinical practice prior to graduating from the phlebotomy program.
- Performed successful capillary and arm venipuncteres.
- Performed pre- employment drug screenings.
- Completed the N.C.C.T. (National Center for competency Testing) requirements.
Education
Certificate - Phlebotomy
The Phlebotomy Training Center
Pittsburgh, PA06.2011
Digital And Graphic Design
The Art Institute of Pittsburgh
Pittsburgh, PA04.2008
High School Diploma -
The Oakland School
Pittsburgh, PA07.1999
Skills
- Excellent customer service skills
- Multi-line phone proficiency
- Customer and client relations
- Scheduling
- Excellent communication skills
- Phlebotomy and Apheresis phlebotomy
- Data entry
- Multi-tasking
Timeline
Lead Bartender
J&L Doubleheaders
12.2015 - Current
Donor Services Technician
Central Blood Bank -Vitalant
09.2011 - Current
Clinical Practitioner - Phlebotomist
LabCorp
06.2011 - 07.2011
Certificate - Phlebotomy
The Phlebotomy Training Center
Digital And Graphic Design
The Art Institute of Pittsburgh
High School Diploma -
The Oakland School
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