Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Open To Work
Hi, I’m

Sarah Huckleby

Smyrna,GA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Service BDC RepresentativeFront Desk ReceptionistCall Center Representative

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Smyrna, GAMarietta, GA
Open to relocation: No

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefits

Summary

Client-focused professional with expertise in optimizing service delivery and maintaining precise health records for pets. Demonstrated success in enhancing customer experiences through efficient scheduling and attentive care. Strong relationship-building skills with pet owners, ensuring high standards of animal well-being.

Overview

6
years of professional experience
1
Certificate

Work History

Young K9
Smyrna, Georgia

Dog Walker
01.2026 - Current

Job overview

  • Ensured safety and well-being of multiple dogs during daily walks.
  • Executed tailored walking routes based on client preferences and dog behavior to enhance dog comfort and satisfaction.
  • Maintained accurate records of each dog's health and behavior during walks.
  • Communicated effectively with pet owners to clarify care requirements and address individual dog needs.
  • Coordinated dog walking schedules and processed payments, ensuring seamless service delivery for pet owners.
  • Conducted regular bathroom breaks for pets to ensure comfort.
  • Reported behavioral issues and medical concerns to owners for prompt resolution.
  • Fed animals two to three times daily, ensuring fresh water availability.

Capital Cadillac
Smyrna, GA

Service BDC Representative
11.2025 - 01.2026

Job overview

  • Managed incoming customer inquiries via phone and email for service appointments.
  • Coordinated loaner vehicle schedules and organized recall appointments to enhance customer satisfaction.
  • Collaborated with parts and advisors to generate accurate customer quotes.
  • Resolved escalated customer issues through effective communication and problem-solving.
  • Maintained current knowledge of products and services to enhance customer interactions.
  • Reviewed customer feedback to pinpoint areas for service quality enhancement.
  • Trained and mentored new representatives on company procedures and best practices.
  • Assisted clients in exploring vehicle options and features during consultations.

Cherokee County Nissan
Holly Springs, GA

BDC Representative
04.2025 - 11.2025

Job overview

  • Answered calls for four dealerships, addressing customer needs with timely and accurate information.
  • Managed customer inquiries through phone and email in a call center, ensuring prompt and effective responses.
  • Maintained comprehensive knowledge of company products and services to assist clients.
  • Scheduled and coordinated service appointments using Reynolds/Ignite systems.
  • Utilized Text2Drive and Podium for effective customer communication via text.
  • Transferred calls to appropriate departments, facilitating efficient resolution of customer issues.
  • Communicated with advisors through Slack to enhance collaboration and efficiency.
  • Participated in weekly team meetings to review task progress and address challenges.

Camera Service Co
Georgia

Front Desk Receptionist
01.2025 - 06.2025

Job overview

  • Welcomed customers warmly, assisting with inquiries and service requests.
  • Handled incoming phone calls, responded to emails, and provided information on services offered.
  • Scheduled camera repair appointments and managed phone communications to ensure timely service.
  • Processed customer payments and handled cash transactions, ensuring accuracy and efficiency.
  • Filled out repair intake forms for damaged equipment efficiently.
  • Built and presented estimates to customers based on service requests.
  • Updated customers on repair progress and coordinated shipping of repaired equipment for prompt delivery.
  • Sorted unclaimed equipment and cameras for inventory management.

VCA Animal Hospital
Atlanta, GA

Call Center Representative
03.2024 - 01.2025

Job overview

  • Handled high-volume inbound calls from pet owners seeking veterinary assistance.
  • Assisted clients in scheduling routine and emergency appointments efficiently.
  • Provided accurate information regarding services, procedures, and pricing to clients.
  • Demonstrated professionalism in customer interactions via phone and email, fostering positive client relationships.
  • Collaborated with veterinary staff to relay essential client information promptly.
  • Managed call volume by screening and addressing inquiries through call management systems.
  • Maintained detailed records of client interactions using WoofWare and Microsoft OneNote to support accurate service delivery.
  • Operated efficiently in remote environment to ensure seamless client support.

VCA North Atlanta Animal
Sandy Springs, Georgia

Receptionist/Floater Technician
03.2023 - 03.2024

Job overview

  • Reviewed appointment details for accuracy, enhancing client visit preparedness.
  • Called clients back to address requested needs promptly.
  • Ensured high levels of client satisfaction with pet care and customer service.
  • Answered phones and assisted customers with inquiries virtually.
  • Operated 8x8 phone system for transferring and merging client and hospital calls.
  • Utilized Woofware Hub software to coordinate services across multiple hospitals, improving client experience.
  • Contacted clinics to verify accurate information dissemination, ensuring consistent communication.
  • Conducted daily schedule reviews to maintain accuracy and confirmed appointments.

Sally Beauty
Milton, GA

Beauty Advisor
08.2022 - 03.2023

Job overview

  • Enhanced customer shopping experience through attentive service and effective communication.
  • Maintained clean, organized store environment, enhancing customer comfort and accessibility.
  • Processed loyalty account registrations and credit card applications, improving customer enrollment experience.
  • Organized stock and managed shipment sorting to ensure product availability.
  • Responded to emails promptly, addressing customer inquiries and concerns.
  • Handled incoming phone calls, providing information and assistance as needed.
  • Scheduled interviews for potential candidates to support staffing needs.
  • Trained new hires on store policies and customer service standards, ensuring consistent service quality.

Critter Sitters
Atlanta, GA

Pet Sitter
05.2020 - 08.2022

Job overview

  • Coordinated client communications to schedule and facilitate pet visits, ensuring alignment with owner preferences.
  • Administered medications and treatments as directed by pet owners.
  • Maintained accurate records of pet care routines and special needs to support tailored care.
  • Provided daily care and companionship for pets in client's homes.
  • Managed feeding schedules and exercise routines to promote animal well-being.
  • Conducted regular inspections to detect injuries and ensure consistent care.
  • Updated pet owners regularly to confirm satisfaction with services and address any concerns.
  • Delivered quality care for all animals while prioritizing health and safety.

USPC-SE USA

Staff Official
12.2020 - 01.2022

Job overview

  • Oversaw safety protocols for lifters, spotters, and viewers during events.
  • Interacted with federation members to assess and improve service satisfaction.
  • Coordinated with colleagues to complete tasks on schedule and enhance workflow.
  • Lifted and organized equipment to maintain proper location and accessibility.
  • Entered competition lift weight information into computer system for accurate record-keeping.

Old Navy
Marietta, GA

Sales Associate
05.2021 - 09.2021

Job overview

  • Enhanced customer shopping experience through attentive service and product knowledge.
  • Assisted customers in product selection and provided personalized recommendations.
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Managed cash register operations to assist customers with purchases.
  • Achieved target for enrolling customers in loyalty accounts.
  • Coordinated with team members to streamline daily operations and elevate customer satisfaction.
  • Organized merchandise displays and signage to uphold store presentation standards and attract customers.
  • Conducted cleaning tasks after customers to maintain store cleanliness.

Education

James Madison High School
Atlanta, GA

High School
05-2022

University Overview

Some college

Skills

Dog care

  • Dog handling
  • Dog behavior understanding
  • Pet care knowledge

Customer Service

  • Customer Service & Communication
  • Guest services
  • Front desk operations

Work Skills

  • Organized workspaces
  • Technical and Computer
  • Reliable and punctual team member

Computer Systems

  • Google Workspace
  • Mac and Windows
  • Adobe Acrobat
  • Apple and Android
  • Microsoft Office

Additional Skills

  • Quick Learning
  • Driver's license
  • Problem Solving
  • Route planning

Certification

  • Driver's License

Timeline

Dog Walker

Young K9
01.2026 - Current

Service BDC Representative

Capital Cadillac
11.2025 - 01.2026

BDC Representative

Cherokee County Nissan
04.2025 - 11.2025

Front Desk Receptionist

Camera Service Co
01.2025 - 06.2025

Call Center Representative

VCA Animal Hospital
03.2024 - 01.2025

Receptionist/Floater Technician

VCA North Atlanta Animal
03.2023 - 03.2024

Beauty Advisor

Sally Beauty
08.2022 - 03.2023

Sales Associate

Old Navy
05.2021 - 09.2021

Staff Official

USPC-SE USA
12.2020 - 01.2022

Pet Sitter

Critter Sitters
05.2020 - 08.2022

James Madison High School

High School

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Sarah Huckleby