Sarah Huff
Stafford,VA
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts Number pounds. Highly experienced in performing quality inspections and machinery operations.
Overview
9
9
years of professional experience
Work History
Team Lead
SITEL Group
Remote
12.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Senior Billing Rep
SITEL Group
Stafford, VA
07.2022 - 12.2022
- Evaluated patients' financial status and established appropriate payment plans
- Confidently and adeptly handled claim denials and/or appeals
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Process Assistant
Amazon
Windsor, CT
04.2018 - 07.2022
- Implemented loading dock process and productivity improvements
- Managed staff training and supervision
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
- Implemented policies and standard operating procedures for continuous improvement.
Staffing Coordinator
Home Helpers
Enfield, CT
09.2015 - 07.2016
- Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria
- Shadowed employees to determine accurate description of duties and skills required for each position
- Managed employee rewards programs
- Interviewed, hired and mentored over sixty new personnel and oversaw all staffing operations.
Education
No Degree - Accounting
GMU
Fairfax, VA05.2011
No Degree - Business Management
JCSU
Charlotte, NC05.2009
Skills
- Collection practices
- Critical Thinking
- Self-Motivated
- Quality Assurance Management
- Customer service support
- Training and mentoring
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Quality Control
- Schedule Management
- Complaint resolution
- Employee Evaluation
- Diversity and Inclusion
- Key Performance Indicators
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Team Supervision
- Team motivation
- People Management
- Analytical Thinking
- Goal Setting
Timeline
Team Lead
SITEL Group
12.2022 - Current
Senior Billing Rep
SITEL Group
07.2022 - 12.2022
Process Assistant
Amazon
04.2018 - 07.2022
Staffing Coordinator
Home Helpers
09.2015 - 07.2016
No Degree - Accounting
GMU
No Degree - Business Management
JCSU