Results oriented early-career professional who commits to understanding customers' problems, identifying solutions, and cultivating results for optimal planning and execution of projects.
Supports management of application vendor of the interactive table at the Customer Experience Center, including identifying, communicating, and facilitating solutions for application bugs and improvement opportunities.
• Uses diligent project management skills to keep the most up-to-date products in the Customer Experience Center, as well as to ensure the product book is maintained and current.
• Leads the Monthly Customer Experience Center Council, where improvement opportunities are identified, and solutions are discussed.
• Coordinates new opportunities for demonstrations and integrations in the CEC.
• Successfully developed a tracker to manage all engagements site wide, to determine where we can improve.
• Hosts 75+ Customer Experience Center Tours every year to both internal and external senior leaders, as well as government officials and community partners.
• Serves as a Salesforce Data Steward for the Customer & Account Management Team- leading a clean-up effort to organize 10+ Level 0’s with 100+ levels 1, 2, and 3s.
• Coordinates Golf Tournament Sponsorships at numerous trade shows.
• Created a newsletter to spread internal and external awareness of the CEC that reached 100% of the company via email.
Recognized leader in statewide athletic organization, having gained increasing responsibility over years of steady growth and exceeding goals.
Manages multiple (at least two) Sources Sought's and RFI's at a time. Gathers information from previous proposals to ensure correct information is on current bid's.
Key support team member for Mission Systems Business Development team. Applies keen critical thinking and decision making skills to gather and interpret customer needs, manage customer contact plans, and support customer engagements with valued affinity with the Army customer.
Teacher and tutor for adolescents of various intellectual capacities at Huntsville High School.
Merrimack Hall Summer Performance Volunteer
Worked with over 50 special needs students of various backgrounds and ages to learn music, art, and dance.
Bonnamu: Benefiting Children’s Miracle Network Event
Organized a battle of the bands competition by selecting and coordinating bands to perform for this fundraiser event. Raised awareness for Children’s Miracle Network through this event.