Sarah Huynh

• Provide technical support to customers, field engineers, technicians, and product support personnel
• Diagnose and troubleshoot complex issues within hardware and software equipment
• Responds to situations where first line product support has failed
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Analyzed performance issues to identify troubleshooting methods needed for quick remediation.

Sustaining department (October 2018 - February 2020)

• Successfully developing test program for testing electronic components and design test hardware.
• Calculate and record test results, devise and run tests to ensure product quality.
• Record test results, make computations, and analyze results.
• Coordinate with engineering, customer service, production and shipping department to implement fulfillment of customer’s needs.
• Build test hardware from design schematics

Environment department (February 2020 - May 2020)

• Work with CAD software to design hardware
• Follow Quality Documentation Manual procedures to operate environment chambers
• Assist in the development of environment test programs for electronic components and design environmental hardware
• Coordinate with engineering, customer service, production and shipping departments to implement fulfillment of customer’s needs
• Collaborated with senior engineers on projects and offered insight.

• Designing parts with Solidworks for assigned projects
• Understanding the concepts of automotive communication sensors and applying it to projects
• In charge of the electrical control systems for the project
• Communicated with engineering team and managers to discuss methods to improve process and performance.