Sarah Imhoff
Boone,NC
Summary
High-energy professional skilled at welcoming guests, maintaining clean spaces and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive consumer experiences.
Overview
7
7
years of professional experience
Work History
Server
Brickhouse Tavern
Davidson, NC
06.2021 - 01.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Cashier/Server
Cava Grill
Huntersville, NC
06.2020 - 05.2021
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Balanced daily transactions on a computerized point-of-sale system.
- Guided customers through the ingredient selection process, answering questions and assisting in creating customized bowls.
- Acquired comprehensive understanding of the ingredients and preparation methods for sauces, dips, and special beverages.
Front of House
Chick-fil-A
Huntersville And Cornelius, NC
06.2017 - 06.2018
- Performed opening and closing duties such as restocking supplies and setting up condiments station.
- Ensured quality control standards were maintained when preparing food orders.
- Organized takeout orders for pick up or delivery services.
- Operated cash register to accept payment for meals.
- Greeted customers and provided excellent customer service.
- Maintained a professional appearance including uniform adherence.
- Assisted in cleaning the dining area, kitchen areas, and equipment.
- Took accurate drink orders from customers at the counter or drive-thru window.
- Followed all safety procedures when handling hot foods or beverages during preparation and delivery process.
- Restocked supplies throughout the restaurant as needed.
- Processed payments using POS system efficiently and accurately.
Education
Bachelor of Arts - English
Appalachian State University
Boone, NC05-2025
Skills
- Team collaboration
- Customer service
- Dining area maintenance
- Proficiency in Spanish Language
- Quality control
- High volume dining
Accomplishments
- Enrolled in the University Honors College
- Accepted into Departmental Honors at University
Timeline
Server
Brickhouse Tavern
06.2021 - 01.2024
Cashier/Server
Cava Grill
06.2020 - 05.2021
Front of House
Chick-fil-A
06.2017 - 06.2018
Bachelor of Arts - English
Appalachian State University
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