Sarah Ivery
Dallas,Texas
Summary
Meticulous, analytical thinker skilled at developing innovative solutions to complex problems. Organized and dependable candidate successful at managing multiple priorities with a cheerful outlook. I am seeking a career change in an entry-level Claims Adjuster position that utilizes my effective time-management skills, problem-solving abilities, interpersonal expertise and maximizes my customer service experience to be of service and assistance to others.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hairstylist
Iverylocs
01.2015 - 01.2024
- Provided 10+ technical hair services, including but not limited to coloring, coloring correction, cutting, re-twisting, crocheting, and styling
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes
- Collaborated with fellow stylists to create a positive work environment and share best practices
- Maintained product inventory by ordering and developing products and supplies when stock is low
- Upheld the standards of sanitation and disinfection requirements by law
FNOL CSR
Eberl
01.2021 - 07.2021
- Acts as first point of contact for the escalation of calls, complaints, or complex problems, by confirming damages, DOL and pertinent details and conditions of the loss
- Receives, screens, and routes incoming telephone calls, while logging necessary documentation into the system and routes them to the appropriate parties
- Applies and follows all customer service, restoration claims, company policies and procedures including script adherence to filing loss reports
- Increased efficiency and team productivity by promoting operational best practices
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business
Education
Associate of Science -
Dallas College
Dallas, TX2023
Skills
- Effective Prioritization & time-management
- Critical thinking & meticulous
- Interpersonal communication
- Math & computer literacy
- Customer service
Certification
- TX All-Lines Adjuster License, 2020
- Xactimate Certification, 2020
- Texas Cosmetology License, 2019
Timeline
FNOL CSR
Eberl
01.2021 - 07.2021
Hairstylist
Iverylocs
01.2015 - 01.2024
Associate of Science -
Dallas College
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