Sarah Jacobsen
Wesley Chapel
Summary
Results-driven Integration Business Analyst with a strong focus on client onboarding and process improvement. Proven ability to analyze requirements, coordinate stakeholders, and drive successful implementations.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Integration Business Analyst
DTCC
Wesley Chapel
03.2023 - Current
- Onboard clients to DTCC platforms and applications, serving as a primary point of contact throughout the integration onboarding lifecycle.
- Conduct preliminary reviews of client application documentation to support onboarding readiness and completeness.
- Engage and coordinate internal stakeholders across technology, operations, risk. training and business teams to support successful client implementations.
- Collaborated with stakeholders to identify and prioritize process improvement opportunities.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Communicate timelines, project expectations, and status updates clearly and consistently to clients and internal partners.
- Adjusted timelines and plans to accommodate changing requirements or priorities while maintaining delivery commitments.
- Supported identification, escalation, and resolution of issues to ensure seamless client onboarding and platform adoption.
Payroll & LMS Administrator
BlueGrace Logistics
Riverview
08.2022 - 01.2023
- Managed user accounts and permissions in learning management system to ensure access control and compliance.
- Developed and maintained training content to enhance employee understanding of logistics processes.
- Processed payroll for over 500 employees across multiple states using ADP systems to ensure timely and accurate compensation.
Payroll Coordinator / Project Manager
PeopleService
Omaha
02.2021 - 06.2022
- Managed implementation and automation of payroll and HR systems, migrating from ADP to UKG/Kronos.
- Processed payroll for 180+ employees across six states, verifying time entry and deductions for accuracy.
- Gathered and validated payroll and HR data for multi-state operations to ensure accuracy and compliance.
- Produced payroll and compliance reports on a bi-weekly, monthly, quarterly, and annual basis to support regulatory requirements.
- Created training materials and manuals for managers and employees; delivered system training sessions.
- Facilitated recurring project meetings to align stakeholders on timelines and deliverables.
Education
High School Diploma -
Abraham Lincoln High School
Council Bluffs05-2000
Skills
- Requirements analysis
- Process improvement
- Process documentation
- Client onboarding
- Client relationship management
- DocuSign
- Analytical thinking
- Training development
Certification
Customer Relationship Management
Special Projects
- Rebranding and updating of all client onboarding documentation using Microsoft Office products and DocuSign to improve consistency, accuracy, and usability.
- Created and updated procedural documentation to support standardized onboarding and operational processes.
Community Involvement
- LifeLink Ambassador with LifeLink Foundation
Timeline
Integration Business Analyst
DTCC
03.2023 - Current
Payroll & LMS Administrator
BlueGrace Logistics
08.2022 - 01.2023
Payroll Coordinator / Project Manager
PeopleService
02.2021 - 06.2022
High School Diploma -
Abraham Lincoln High School