Sarah James
Wataga,Illinois
Summary
Versatile and dynamic professional with a background at the Colorado Department of Corrections and SUBWAY® Restaurants, adept in de-escalation techniques and customer service. Excelled in high-stress environments by ensuring safety and enhancing client satisfaction. Skilled in teamwork and problem-solving, consistently contributing to positive outcomes and workplace efficiency.
Overview
2
2
years of professional experience
Work History
Correctional Officer
Colorado Department Of Corrections
02.2016 - 12.2017
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Sandwich Artist
SUBWAY®Restaurants
07.2015 - 02.2016
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
Education
High School Diploma -
Florence High School
Florence, CO05-2011
Skills
- Certified First Aid Training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Stress tolerance
- Weapons training
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Food preparation
- Patience and empathy
Timeline
Correctional Officer
Colorado Department Of Corrections
02.2016 - 12.2017
Sandwich Artist
SUBWAY®Restaurants
07.2015 - 02.2016
High School Diploma -
Florence High School
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