Sarah Jane Ocker
Orion,MI
Summary
Passionate and enthusiastic service and management professional with over 15 years of hospitality experience. Demonstrates exceptional leadership skills, effective communication abilities, and a strong aptitude for building positive relationships with colleagues and customers. Proven track record of delivering outstanding customer service and consistently exceeding expectations. Adept at managing teams and fostering a collaborative work environment that drives success.
Overview
12
12
years of professional experience
Work History
Project Manager
Poof Estate Services
Ferndale, MI
02.2023 - Current
- Led the planning and execution of estate sales, managing projects from initial assessment through sale completion with organization, attention to detail, and efficient, adaptable workflows.
- Oversaw logistics, including scheduling, timeline facilitation, inventory management, and post-sale clean-up, ensuring all client and ownership requirements were met.
- Mentored and coached staff with priority to build a strong, cohesive team in order to achieve project goals efficiently and enhance skill sets, while also fostering trust and communication.
Front of House Manager
Wright & Company
Detroit, MI
12.2018 - 03.2020
- Trained and guided 25+ team members to maintain substantial productivity and thoughtful hospitality.
- Maintained positivity and efficiency in high volume, fast-paced work environment.
- Supported team performance by delegating daily activities, rewarding positive contributions, and creating essential operational systems and reference literature.
Floor Manager/Head Server
Lady of the House
Corktown, Detroit, Mi
04.2018 - 12.2018
- Offered hands-on assistance to guests, assessing needs and maintaining current knowledge of seasonal food and beverage products.
- Managed full team schedule to maintain adequate coverage.
- Encouraged team efficiency by delegating daily activities and rewarding positive contributions.
Bartender/Server
The Meeting House
Rochester, MI
07.2013 - 04.2018
- Provided genuine hospitality and established friendly, intimate rapport with guests, promoting repeat business.
- Consistently adhered to quality expectations and standards.
- Recognized for reliability and performance and was promoted within first year.
Education
Associate Degree - Liberal Arts And Sciences
Oakland Community College
Bloomfield Hills, MISkills
- Intuitive and thoughtful leadership style, with a solution-oriented mindset
- Excels in leadership acumen, with focus on motivating teams, nurturing performance, maintaining a positive work environment
- Skilled in planning and decision-making, with the ability to adapt to changing priorities and conditions
- Exceptional communication and interpersonal skills, with proficiency in building and maintaining strong relationships
- Skilled in developing efficient workflow systems to improve business metrics
- Detail-oriented and dependable, with ability to thrive in dynamic environments that require quick learning and a proactive approach
Timeline
Project Manager
Poof Estate Services
02.2023 - Current
Front of House Manager
Wright & Company
12.2018 - 03.2020
Floor Manager/Head Server
Lady of the House
04.2018 - 12.2018
Bartender/Server
The Meeting House
07.2013 - 04.2018
Associate Degree - Liberal Arts And Sciences
Oakland Community College