Sarah J Cohen
Sugarloaf,United States
Summary
With over a decade of professional experience, I specialize in operations management and inbound marketing, with a particular knack for the nuanced field of timeshare sales. At Kmba Enterprises, my mission is to seamlessly integrate customer engagement with strategic incentives, fostering an environment that aligns with our organization's culture of excellence and innovation. My approach brings a diverse perspective to our team, enhancing our collective ability to meet our goals.
Overview
23
23
years of professional experience
Work History
Global Prospects
02.2023 - Current
- Set appointments to attend timeshare sales presentation
- Give gift incentives to attend presentation
- Explain travel packages
- Book overnight stays for Atlantic City
Part Owner plus Employee
Kmba Enterprises Inc
08.2014 - 01.2023
- I set appointments for people interested in timeshare
- I offer them incentives to attend a timeshare presentation
- As a part owner and dedicated employee at Kmba Enterprises, my role transcends the typical responsibilities of an appointment setter
- I play a pivotal part in driving business growth by leveraging my expertise in Microsoft Office and my adeptness at crafting compelling offers that resonate with potential clients
- This skill set has been instrumental in successfully inviting and engaging people to explore timeshare opportunities with us
Administrative Assistant
Eagle Rock Resort
07.2012 - 07.2014
- Managed data entry, file organization, and credit scoring at Eagle Rock Resort in Hazleton, PA
- Handled inbound and outbound calls, scheduled overnight stays, and provided administrative support
- Improved efficiency by streamlining processes and ensuring accurate data entry
- Developed strong communication and organizational skills in a fast-paced environment
Customer Service Representative
PPL Corporation
07.2011 - 07.2012
- Managed customer inquiries, billing, and service requests for PPL Corporation in Hazleton, PA
- Assisted customers with understanding their bills, setting up payment plans, and navigating new system implementations
- Maintained records and privacy policies while operating customer information through computer systems
Optician
GREATER NORTH EAST EYE CARE CTN
07.2010 - 07.2011
- Fit new and existing patients for glasses and contacts, manage phones, and handle data entry efficiently
- Teach patients how to insert and use contacts, explain insurance coverage benefits, and update patient files
- Order eyewear inventory, meet customer concerns, and achieve sales quotas for GREATER NORTH EAST EYE CARE CTN
Operations Manager
Mabro Marketing Ltd
07.2006 - 08.2010
- Motivated employees to meet sales quotas through daily meetings and training sessions
- Oversaw daily operations, set appointments, and answered phones to ensure smooth business operations
- Navigated through CRM systems to monitor data performance and create weekly reports for future growth expectations
Server/waitress
Dennys Restaurant
09.2004 - 09.2006
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/waitress
Mount Laurel Resort
09.2001 - 09.2004
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
GED -
Crestwood highschool
mountaintop, pa01.2007
Skills
- Flexible and Adaptable
- Friendly, Positive Attitude
- Customer Service
- Organization and Time Management
Timeline
Global Prospects
02.2023 - Current
Part Owner plus Employee
Kmba Enterprises Inc
08.2014 - 01.2023
Administrative Assistant
Eagle Rock Resort
07.2012 - 07.2014
Customer Service Representative
PPL Corporation
07.2011 - 07.2012
Optician
GREATER NORTH EAST EYE CARE CTN
07.2010 - 07.2011
Operations Manager
Mabro Marketing Ltd
07.2006 - 08.2010
Server/waitress
Dennys Restaurant
09.2004 - 09.2006
Server/waitress
Mount Laurel Resort
09.2001 - 09.2004
GED -
Crestwood highschool
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