Sarah Johnson
Grove City,OH
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
17
17
years of professional experience
Work History
Team Leader
Target
03.2006 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Education
High School Diploma -
Thomas Worthington High School
Worthington, OH06.2000
Skills
- Safety
- Job Assignments
- Pipeline Growth
- Employee Recognition
- Guest Satisfaction
- Strategic Goals
- Production Efficiency
- Accurate Money Handling
- Customer Service and Assistance
Timeline
Team Leader
Target
03.2006 - Current
High School Diploma -
Thomas Worthington High School
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