Zaire Garrett
Ocoee,United States
Summary
Led customer service initiatives and team collaboration, demonstrating problem-solving skills in fast-paced environments.
Assisted in training and motivating team members to achieve project goals. Supported project management efforts to enhance workflow efficiency. Contributed to team performance improvements through effective communication and conflict resolution strategies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
TEAM LEADER
Twistee Treat
Ocoee, FL
06.2024 - Current
- Lead team of10 at Twistee Treat, boosting productivity and customer satisfaction
- Implement efficient processes, reducing wait times and enhancing service quality
- Foster teamwork at Twistee Treat, promoting open communication and shared goals
- Mentor new hires, ensuring smooth integration and rapid skill development
- Spearhead creative initiatives at Twistee Treat, introducing novel menu items and streamlining operations
- Drive continuous improvement in service delivery and team performance
- Shape long-term strategy at Twistee Treat, aligning team efforts with company goals
- Anticipate market shifts, positioning the team for future success and growth
- Handles and changes money safe for store management
CREW MEMBER
Mc Donald’s
Apopka, FL
07.2023 - 06.2024
- Efficiently managed customer orders, ensuring timely preparation and delivery
- Collaborated with team to maintain high service standards during peak hours
- Maintained cleanliness of work area, adhering to strict food safety protocols
- Accurately handled cash transactions and operated point-of-sale system
- Contributed to improved customer satisfaction through prompt, friendly service
- Adapted quickly to new menu items and promotional offerings
- Worked cohesively with diverse team to streamline order fulfillment process
- Assisted in training new crew members on operational procedures
Education
Associate of Science - Nursing
Herzing University
Winter Park, FL06.2028
High School Diploma -
Ocoee High School
Orlando, FL05-2023
Skills
Achieved high customer satisfaction ratings through effective problem-solving and support Streamlined cash handling processes to reduce errors and improve accuracy Enhanced team collaboration to drive successful project outcomes
Achieved a high level of adaptability in fast-paced environments to meet project deadlines Delivered effective health and safety management strategies that enhanced workplace safety Fostered self-motivation among team members, resulting in improved overall productivity
Facilitated ongoing engagement with clients to address needs and optimize computer solutions
Facilitated successful mentorship relationships that resulted in improved employee performance and satisfaction Drove engagement through tailored guidance and support, leading to enhanced team dynamics and productivity
Teamwork and collaboration
Problem-solving
Attention to detail
Analytical thinking
Safety
Relationship building
Certification
BLS Certification
AED Certification
Timeline
TEAM LEADER
Twistee Treat
06.2024 - Current
CREW MEMBER
Mc Donald’s
07.2023 - 06.2024
High School Diploma -
Ocoee High School
Associate of Science - Nursing
Herzing University