Sarah Johnson
Salem,NJ
Summary
Results-driven professional with strong team leadership and documentation skills. Experienced in managing daily operations of residential programs, ensuring quality care and compliance. Focused on fostering a supportive environment and enhancing service delivery.
Overview
7
7
years of professional experience
Work History
Senior Program Manager
Bancroft
08.2023 - Current
- Assisted with transportation, appointments and community outings.
- Trained and assisted new staff members with program procedures and resident support needs.
- Completed daily documentation, incident reports and progress noted accurately and timely.
- Maintained a safe and supportive environment while following agency policies and procedures.
- Assisted individuals with daily living activities including personal care, meal preparation, medication reminders and community participation.
- Coordinate staffing schedules and shift coverage to maintain appropriate rations.
- Assisted to maintained enough groceries for the house.
- Maintain a safe clean and supportive environment for residents and staff.
- Assisted during regulatory review.
- Ensured program operations continued smoothly during manager absences.
Residential Manager
Communtiy Options
Woodbury, NJ
01.2024 - 07.2025
- Managed daily operations of a residential group home serving individuals with intellectual and developmental disabilities. Supervised and monitored Direct Support professional to ensure quality service delivery and compliance.
- Managed employee schedules and ensured shifts were adequately staffed.
- Conducted staff training, performance evaluation, coaching and team development activities.
- Ensured residents were supported according to their individual support plans(ISP).
- Oversee medication administration, meal planning, behavioral support and daily living assistance.
- Maintained communication with families guardians, healthcare providers and case manager.
- Monitored residents medical needs and coordinated appointment and follow-up care.
- Ensure accurate and timely completion of documentation, incident reports and billable record.
- Managed household budgets, petty cash, inventory, groceries, medications and supplies.
- Maintained compliance with state regulations agency standards, and licensing requirements.
- Assisted during audits, inspections and regulatory review.
Shift Manager
Arc Mercer
Ewing, NJ
03.2019 - 05.2025
- Directly oversee DSP staff and ensure quality care and compliance with agency policies.
- Coordinate staffing schedules and shift coverage to maintain appropriate staffing rations.
- Mentor and coach staff on resident care, documentation standards, and professional development.
- Monitor medication administration record ( MARS) and ensure accurate documentation.
- Prepared individuals diet menus and House activities.
- Assist residents with medical appointments, community activities, and individualized goals.
- Maintain a safe,clean, and supportive environment for residents and staff.
- Respond to emergencies and behavioral situations while ensuring resident safety.
- Resolved employee conflicts and performance issues, fostering a positive work environment.
Education
Bachelor of Arts - Psychology
Temple University
Philadelphia, PA07.2027
High School Diploma -
Bensalem High School
Bensalem, PA06.2015
Associate of Arts - Business Administration
Bucks County Community College
Newtown, PA06.2019
Skills
- Team Leadership
- Microsoft Office
- Problem Solving
- Time Management
- Communication Skills
- Documentation & Reporting
Timeline
Residential Manager
Communtiy Options
01.2024 - 07.2025
Senior Program Manager
Bancroft
08.2023 - Current
Shift Manager
Arc Mercer
03.2019 - 05.2025
Bachelor of Arts - Psychology
Temple University
High School Diploma -
Bensalem High School
Associate of Arts - Business Administration
Bucks County Community College