Sarah Jones
Wichita
Summary
Compassionate and dedicated professional in program development, staff training, and regulatory compliance, ensuring high-quality service delivery. Exceptional communication and team leadership skills, fostering positive outcomes in adult and children care settings. Demonstrates strong analytical thinking and creativity to solve complex problems and implement innovative solutions in fast-paced environments. Committed to continuous learning and adapting to new challenges while supporting team success and achieving impactful results.
Overview
19
19
years of professional experience
Work History
Director of Adult Services
Mental Health America of South Central Kansas
Wichita
07.2024 - Current
- Developed program strategies to enhance adult mental health services.
- Coordinated training sessions for staff on best practices in mental health care.
- Supervised staff performance and provided constructive feedback for improvement.
- Coordinated with other departments to ensure efficient delivery of adult services across the organization.
- Created and managed budgets for programs providing adult services, monitoring expenditures closely.
- Collaborated with stakeholders in order to identify gaps or needs in current offerings for adults seeking assistance from our organization.
- Participated in committees dedicated towards improving access or quality of care provided through our organization's programs targeting adults.
Director of Adult & Children's Services
Mental Health America of South Central Kansas
Wichita
09.2023 - 07.2024
- Collaborated with local organizations to expand outreach initiatives and support networks.
- Implemented policies to improve client engagement and service delivery efficiency.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Managed crisis situations to minimize impact on operations and reputation.
- Represented the organization at industry events, conferences, and public meetings.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Children's Case Management Coordinator
Mental Health America of South Central Kansas
Wichita
11.2019 - 09.2023
- Coordinated client assessments and developed personalized care plans.
- Collaborated with multidisciplinary teams to enhance service delivery.
- Assisted with crisis intervention when needed.
- Leveraged years of expertise to create effective, pragmatic training materials for new or current staff members.
- Attended trainings and workshops related to case management principles and techniques.
- Advocated for members and families to coordinate care and navigate resources within system.
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
Children's Team Lead
Mental Health America of South Central Kansas
Wichita
02.2018 - 11.2019
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
- Provided support to my staff during peak periods of workload.
- Evaluated client strengths and needs to create tailored treatment plans.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Recruited, provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Children's Case Manager
Mental Health America of South Central Kansas
Wichita
05.2007 - 02.2018
- Developed and managed care plans tailored to children with serious emotional disturbance.
- Assisted clients in developing coping strategies and life skills for daily living.
- Assisted clients with conflict resolution strategies and anger management techniques.
- Promoted suicide awareness by conducting proactive assessments and implementing interventions.
- Provided crisis intervention and conflict resolution support as needed.
- Developed system of organization to keep detailed client and case contact and activity records.
- Maintained accurate records of client interactions and treatment plans.
- Facilitated communication between families and service providers.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
Education
Bachelor of Arts -
Wichita State University
Wichita, KS05-2007
Skills
- Team leadership
- Program development
- Budget management
- Staff training
- Crisis intervention
- Client engagement
- Policy implementation
- Reliability
Accomplishments
- Adult Mental Health First Aid Trainer
- QPR
- Motivational Interviewing
- Zero-Suicide
- C-SSRS
- DLA trainer
- Adult First Aid/CPR/AED certified
Timeline
Director of Adult Services
Mental Health America of South Central Kansas
07.2024 - Current
Director of Adult & Children's Services
Mental Health America of South Central Kansas
09.2023 - 07.2024
Children's Case Management Coordinator
Mental Health America of South Central Kansas
11.2019 - 09.2023
Children's Team Lead
Mental Health America of South Central Kansas
02.2018 - 11.2019
Children's Case Manager
Mental Health America of South Central Kansas
05.2007 - 02.2018
Bachelor of Arts -
Wichita State University