Sarah Kaj
Staten Island,NY
Summary
Customer Care Coordinator at Raymour & Flanigan with expertise in conflict resolution and customer service. Achieved significant improvements in customer satisfaction ratings through effective problem-solving and first-call resolutions. Proficient in patient scheduling and medical record management, showcasing adaptability in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Customer Care Coordinator
Raymour & Flanigan
Elizabeth, NJ
06.2023 - 08.2024
- Ensured compliance with applicable regulations for handling customer personal data.
- Achieved high satisfaction scores through effective resolution of first-call issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Certified Clinical Medical Assistant
Atlantic Orthopaedics & Sports Medicine
Staten Island, NY
01.2022 - 09.2022
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Recorded medical history for all patients.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Incorporated outside records into charts and EHR.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
Certified Clinical Medical Assistant
Premier Internal Medicine
Staten Island, NY
05.2021 - 11.2021
- Scheduled appointments for patients via phone and in person.
- Recorded vital signs and medical history for every patient seen between each shift.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Incorporated outside records into charts and EHR.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Labeled and completed lab requisitions using ICD and CPT coding.
Store Manager
CardSmart
Nanuet, NY
08.2020 - 05.2021
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Store Associate
CardSmart
Staten Island, NY
04.2018 - 05.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Greeted customers upon entrance and handled cash and credit transactions.
- Helped customers select products best fitting personal needs.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Built and maintained relationships with peers and upper management to drive team success.
Store Associate
Kohls Department Store
Staten Island, NY
06.2018 - 10.2019
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Responded to customer questions about products and services.
- Managed cash register operations using POS system and processed sales and returns.
- Assisted in ringing up sales at registers and bagging merchandise.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Received and processed cash and credit payments for in-store purchases.
Education
Certification - Certified Clinical Medical Assistant (CCMA)
College of Staten Island of The City University of New York
Staten Island, NY04.2020
High School Diploma -
Gaynor Mccown Expeditionary Learning School
Staten Island, NY06.2018
Skills
- Eagerness to learn
- Conflict resolution
- Multitasking and prioritization
- Time management
- Patient scheduling
- Medical record updates
- Flexibility and adaptability
- Vital signs monitoring
- Customer service
Affiliations
- Student Council Representative (2016-2018) - Member, Alumni Association
- Audio Visual Squad (2015-2018) - Member, Alumni Association
- Peer Mediation (2012-2018) - Member, Alumni Association
Education and Training
other,other
Timeline
Customer Care Coordinator
Raymour & Flanigan
06.2023 - 08.2024
Certified Clinical Medical Assistant
Atlantic Orthopaedics & Sports Medicine
01.2022 - 09.2022
Certified Clinical Medical Assistant
Premier Internal Medicine
05.2021 - 11.2021
Store Manager
CardSmart
08.2020 - 05.2021
Store Associate
Kohls Department Store
06.2018 - 10.2019
Store Associate
CardSmart
04.2018 - 05.2021
Certification - Certified Clinical Medical Assistant (CCMA)
College of Staten Island of The City University of New York
High School Diploma -
Gaynor Mccown Expeditionary Learning School
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