Sarah Kellogg

Manage daily business operations, inventory management (medical supplies, equipment, medications, etc.), and project management. Supervise the clinical assistant and phlebotomy team providing professional client care and services. Responsible for hiring/onboarding, development of team members, scheduling, and ensuring a strong patient experience. Encouraged high morale and staff retention through effective team building. Employed effective communication, prompt problem resolution, proactive supervisory practices, and facilitation of a positive work environment. Develop and maintain standard operating procedures for the clinic and phlebotomy lab to meet and exceed client care and business targets. Collaborate, build, and maintain strong vendor relationships. Handle crisis situations with exceptional tact, enacting the best possible interventions for service and support.

Coordinated patients’ cycle plans with the medical team to prepare patients for procedures and surgical operations on a daily basis. Assisted patients with prescription orders, insurance eligibility, prior authorizations, and medication injection training. Interacted closely with practitioners, nurses, and patients and used effective, interpersonal, active listening, and communication skills. Worked closely with other team members to provide support and strengthen the team relationship. Assisted providers by preparing patients for ultrasounds, IUI, ERA, SIS, FDA PE, and blood draws. Rendered a high level of support to stressed patients prior to procedures. Provided understanding, comfort, and caring reassurance.

Assisted supervisor as an active leader of phlebotomy/medical assistant team. Coordinated daily team tasks/roles, while providing support and encouragement. Worked directly with physicians running the COVID-19 test site. From patient appointment scheduling and insurance/financial support to full test with swabbing, specimen handling, and flu vaccinations where appropriate. Additional responsibilities included, tracking inventory and review equipment for proper function. Address issues should they arise with/through Management.

Worked as an independent travel phlebotomist to obtain patient's blood, vital signs/weight, and 12-lead ECG. Went over insurance questionnaires and verifications for eligibility requirements. Prepared and shipped blood samples for laboratory testing.

Direct client/patient care that required compassion, focus, and patience. Responded appropriately to the physical, emotional, and developmental needs of each client. Understand, support, and help guide clients with their ideas, goals, and dreams. Help establish appropriate goals to increase the client’s independence while maintaining protocols and procedures for care and interactions.