Sarah Kelly
Bethel Park,PA
Summary
Processing exceptional, work ethic and desire to go above and beyond to exceed company expectations. Successful in fast paced deadline-driven environments to manage goals and team development. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Manager in Training, Server, Bartender
Texas Roadhouse
05.2018 - Current
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Gained knowledge of company policies, protocols and processes.
- Assisted with onboarding of new employees by providing training and development resources.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established team priorities, maintained schedules and monitored performance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
Basic -
Bethel Park High School
Bethel Park, PA06.2001
Skills
- Staff Leadership
- Account Management
- Technical skills
- Business Development
- Staff Supervision
- Customer Service
Timeline
Manager in Training, Server, Bartender
Texas Roadhouse
05.2018 - Current
Basic -
Bethel Park High School
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