Sarah Keyes
Mendenhall,MS
Summary
Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.
Overview
19
19
years of professional experience
Work History
Call center claims specialist
DeMarini
Hillsboro, Oregon
07.2018 - 10.2023
- Communicated with customers to gather information and clarify claim details.
- Analyzed claim trends to identify potential areas for improvement.
- Documented claims data accurately in the claims management system.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Maintained organized records of all claim-related documentation for reference.
Call Center Customer Service Representative
Medical Transportation Management
Jackson, MS
11.2014 - 06.2018
- Assisted clients with scheduling and coordinating medical transportation services.
- Resolved customer inquiries through phone, email, and chat support channels.
- Handled complaints and escalated issues to management when necessary.
- Educated clients about service options, policies, and procedures effectively.
- Documented customer interactions in call center software systems.
- Ensured compliance with quality assurance standards during customer interactions.
Billing Specialist
Taylor Insurance
Jackson , MS
08.2004 - 10.2013
- Processed client billing inquiries and resolved discrepancies efficiently.
- Managed billing cycles and ensured timely invoice generation for policies.
- Reviewed insurance policies for accuracy before finalizing invoices.
- Utilized billing software to track payments and generate financial reports.
- Maintained organized records of transactions and communications with clients.
- Worked closely with patients to discuss payment arrangements when needed.
Education
High School Diploma -
Mendenhall High
Mendenhall, MS05-2004
Skills
- Billing software
- Invoice processing
- Claims management
- Customer relationship management
- Payment tracking
- Documentation accuracy
- Data analysis
Timeline
Call center claims specialist
DeMarini
07.2018 - 10.2023
Call Center Customer Service Representative
Medical Transportation Management
11.2014 - 06.2018
Billing Specialist
Taylor Insurance
08.2004 - 10.2013
High School Diploma -
Mendenhall High
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