Kendall Virgil
HOUSTON,TX
Summary
Customer-focused professional experienced in delivering service solutions and resolving conflicts. Skilled in communication and problem-solving, fostering customer satisfaction and loyalty. Collaborative team player adaptable to changing environments, committed to achieving organizational goals through efficient and empathetic service.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Resource Staffing
06.2025 - 10.2026
- Managed a high volume of 75 calls daily, maintaining composure under pressure while providing exceptional service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Enhanced customer satisfaction by timely resolution of complex issues, fostering positive customer relationships.
- Managed high-stress situations, resolving disputes while maintaining professionalism and customer trust.
Education
High School Diploma -
Sullivan House High School
Skills
- Call center
- Customer Service
- Call handling
- Customer Interaction Tracking
- CRM Software Knowledge
- Billing software
- Efficient Data Input
- Microsoft Office
- Retention strategies
- Upselling techniques
- Time Management
- Communication skills
Timeline
Call Center Representative
Resource Staffing
06.2025 - 10.2026
High School Diploma -
Sullivan House High School