Nina Macias

handle inbound and outbound calls, manage live chats, and enter data into the CRM system. They qualify leads, share community information, schedule tours, and connect prospects with community sales teams. They also play a role in emergency communication, keeping families updated during crises.

• Analyzing claim information to identify discrepancies or missing information
• Assessing the information against requirements based on UI Code, Policies, and Procedures
• Sending employers standard forms to obtain additional information or clear up a discrepancy
• Working closely with subject matter experts to gain further understanding of how to address outstanding issues or identify when a claim needs to be escalated
• Referring more complex issues to supervisor or tenured staff
• Notating all actions taken on a claim clearly and thoroughly
• Demonstrating the ability to make logical decisions
• Demonstrating the ability to manage a workload in a way that meets timeliness requirements
• All other duties as assigned by management to support claim processing.

• Check patients in and out, copy/scan insurance cards, take patient photo, collect co-pays and deductibles, post payments to patient account, encourage portal utilization, ensure that all required consent forms are signed
• Balance all money collected at the end of the day
• Prepare deposit
• Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
• Enter patient demographics, insurance, and referral information into IMS
• Prepare front desk prior to the start of clinic; confirm benefits on all testing patients, print schedules, unroll phones (if applicable), prepare all paperwork, check messages
• Scan testing sheets and all other paperwork as needed
• Cancel and reschedule appointments as assigned
• Keep up with medical records requests, medical records phone messages and reminders, chart reviews, scan old charts into IMS as requested.

• Greet and check in patients, answer phones and gather patient information, also entering information in their charts
• Calling patients with outstanding treatment to schedule for reevaluation with doctor
• Worked with daily scheduling goals and how to achieve them also obtain insurance information and verify benefits
• Keeping the front office properly stocked on office supplies and cleanliness of patient waiting areas.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

• Trained in different departments
• Assist in managing several departments
• Advancing to a cashier position.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.