Katina Jones
Houston,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Helpful professional committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations, and examining for symptoms. Compassionate approach to dealing with those under duress.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Representative
Uhaul Moving And Storage
Houston, TX
08.2023 - 09.2024
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
Resident Assistant
Inspirit Senior Living
Saint Petersburg, FL
02.2021 - 08.2023
- Implemented educational programs focusing on personal development topics such as study skills, time management, stress management.
- Maintained accurate records of incidents that occurred in the residence hall.
- Monitored assigned areas for cleanliness and security purposes.
Resident Assistant
Ivy Ridge Assisted Living Center
Saint Petersburg, FL
05.2019 - 02.2021
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Ensured safety of residents through proper use of assistive devices such as wheelchairs, walkers.
- Performed light housekeeping duties for the facility such as laundry, bed-making, cleaning resident rooms.
- Educated family members on how to provide appropriate care for their loved one at home or in the nursing home environment.
Education
High School Diploma -
Hamilton Disston High School
Saint Petersburg, FL05-2019
Some College (No Degree) - Medical Assisting
UEI College - Fresno
Fresno, CASkills
- Customer Service
- Organizational skills
- Communication skills
- Administrative Experience
- Caregiver
- Call Center
- 25 WPM
- Data Entry
- Call Center Operations
Certification
- Medical Technologist, 08/01/23 to 08/01/24
- BLS Certification
Timeline
Call Center Representative
Uhaul Moving And Storage
08.2023 - 09.2024
Resident Assistant
Inspirit Senior Living
02.2021 - 08.2023
Resident Assistant
Ivy Ridge Assisted Living Center
05.2019 - 02.2021
High School Diploma -
Hamilton Disston High School
Some College (No Degree) - Medical Assisting
UEI College - Fresno