SARAH KIDMAN
EAGLE MOUNTAIN,UT
Summary
Dynamic and creative business professional with high integrity, strong work ethic, and exceptional leadership skills. Valuing a strong company culture as a meticulous and resourceful leader. Track record of successfully leading productive teams, managing budgets, and utilizing networking strategies to drive growth initiatives. Excel in marketing to maximize brand outreach. Driving motivation centered around developing and growing both employees and the company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Operations
Fine Metal Roof Tech
08.2022 - Current
- Manage all employees schedule, work, pay and performance.
- Increased profit by 113% in two years.
- Ensure the company has all the supplies needed to run efficiently.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Identified areas where process improvements could be made resulting in increased productivity.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Maintained budgeting documents for accurate tracking of expenses.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Introduced, implemented and managed Trello for client documentation.
- Support and maintain all software and hardware used.
- Developed and maintained client relationships to grow business and improve account retention.
- Created policies and procedures for improved workflow processes.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Delegated work to staff, setting priorities and goals.
Technical Writer Manager
Young Living Essential Oils
06.2017 - 08.2022
- Oversaw and personally created over 4,500 documents, workflows, trainings while organizing and providing direction in documentation.
- Analyze and do research on technical tools and systems creating full documentation.
- Comprehend technical data, able to document it for all to understand.
- Collaborated with engineers, product managers and instructional designers in development of internal and external user manuals.
- Over creating SLA's, trainings, workflows, front to back documentation on all products, features, programs, and functionalities.
IT Application Support Manager
Young Living Essential Oils
06.2017 - 08.2022
- Supporting, troubleshooting and validating company software and hardware through IT experience, managing system deployments, and supporting the International Markets.
- Implemented new processes and cut down support resolution from 3 month to less than 5 days.
- Trainings and proficient in SQL, Kibana, Splunk, JIRA, JDE and Quantum Metrics.
- Manage, prioritize, test, validate and triage tickets and issues.
- Create and manage dashboards to monitor system and incidents.
- Work with development teams to manage their bugs, tasks, and new functions.
Operations Manager
Young Living Essential Oils
10.2012 - 06.2017
- Lead teams between 20 - 50 employees providing all needed knowledge to succeed.
- Assisted Interim Team Leads transition from agent to Team Lead.
- Implemented new processes that increased productivity by 79% in 4 months.
- Consistently assist Work Force Management to maintain our service level.
- Conducted interviews and recruited agents from different departments.
- Scheduled and coordinated meetings and reviews.
- Set up coaching's to provide feedback, have hard conversations, set up improvement plans and provide trainings.
Education
Some College (No Degree) - Theoretical Physics
University of Utah
UtahHigh School Diploma with honors -
Saint Joseph Catholic High School
Ogden, UT09.2011
Skills
- Technical Proficiency including but not limited to: Microsoft Office focusing on Word, Word Perfect, Excel and PowerPoint Google Suite, QuickBooks, WordPress and more
- Staff and Conflict Management
- Software and Hardware Implementation
- Policies, Procedures and Process Development and Implementation
- Strategic Planning and Execution
- Process and Performance Improvement
- Strong Leadership with Leadership Training
- Business Management and Development
- Risk Analysis
- Budget Management
- Critical and Creative Thinking Skills
- Operational Efficiency
- Operations Oversight
- Strategic planning and execution
- Workflow Optimization
Certification
- Cornell Leadership Certificate
- Executive Certificate in Management and Leadership
- Business Management Certificate
- Technical Writing Certificates
- PMP
Timeline
Director of Operations
Fine Metal Roof Tech
08.2022 - Current
Technical Writer Manager
Young Living Essential Oils
06.2017 - 08.2022
IT Application Support Manager
Young Living Essential Oils
06.2017 - 08.2022
Operations Manager
Young Living Essential Oils
10.2012 - 06.2017
Some College (No Degree) - Theoretical Physics
University of Utah
High School Diploma with honors -
Saint Joseph Catholic High School
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