Sarah Kiefer
Duncannon ,PA
Summary
Dynamic and versatile professional with a proven track record across diverse roles and responsibilities. Adept at adapting to new challenges and environments, demonstrating a strong ability to collaborate effectively with teams while driving results. Committed to continuous improvement and leveraging skills to contribute positively to organizational goals. Proactive problem-solver, ready to embrace opportunities that foster growth and innovation.
Overview
7
7
years of professional experience
Work History
Client Services Manager
Specialty Rx
04.2025 - Current
- Schedule and perform routine visits to assigned facilities.
- Professional and timely communication of inquiries from client facilities.
- Work with internal pharmacy staff to obtain information to share with client facilities to solve client facility issues.
- Perform audits of medication and treatment carts for annual survey preparation.
- Audit antibiotics/PO/IV and back-up boxes to ensure proper par levels are maintained, and medications are not expired.
- Audit emergency boxes to ensure proper seal(s) are in place, and medications are not expired.
- Develop and maintain relationships with Administrators and Directors of Nursing of client facilities to facilitate excellent working relationships.
Office Administrator
Specialty Rx
02.2024 - 04.2025
- Manage day-to-day administrative office tasks.
- Assist the Recruiter with New Hire Zoom Meetings, documentation, and orientation.
- Organize and maintain digital and physical files.
- Prepare documents and email.
- Communicate with Purchasing to maintain adequate supply levels.
- Coordinating Office Event Planning with Marketing.
- Visitor Management
- Conduct audits between eMAR (Electronic Medication Administration Records) from client facilities to orders in pharmacy data entry software.
Data Entry Pharmacy Technician
Specialty Rx
12.2023 - 02.2024
- Processed prescription orders with high accuracy to ensure timely fulfillment.
- Maintained detailed patient records using pharmacy management systems to enhance data integrity.
- Assisted pharmacists in medication preparation and dispensing, ensuring compliance with safety standards.
- Trained new staff on best practices for data entry and pharmacy procedures
- Other tasks as assigned by the Pharmacist in Charge, as able, based on the experience I gained at our home office in NJ.
Quality Assurance Coordinator
Specialty Rx
09.2022 - 11.2023
- Investigate issues and provide detailed information to Client Service Managers, create Occurrence Reports on recurring issues.
- Maintain Accurate Client Facility Information and Annual Updates of House Stock Lists.
- Handle direct communications with the Facility Management Team.
- Coordinate with Internal Pharmacy Department Heads and Supervisors to ensure the delivery of specifically requested items.
- Other tasks as assigned by the QA Manager.
Customer Service Representative
Specialty Rx
10.2018 - 09.2022
- Answer phones
- Answer questions via HIPAA compliant, company chat app
- Provide answers to client questions regarding orders and general inquiries
- Handle and resolve client complaints and inquiries promptly
- Triage incoming documents by facility and department in compliance with cut-off times
- Clarify orders as needed
Education
Graduate Certificate - Medical Billing & Coding
Allen School of Health Sciences
Brooklyn, NY01.2017
Skills
- Skilled in verbal communication
- Excellent written communication
- Strong focus on accuracy
- Detail-oriented organization
- Problem-solving skills
- Effective issue resolution
Timeline
Client Services Manager
Specialty Rx
04.2025 - Current
Office Administrator
Specialty Rx
02.2024 - 04.2025
Data Entry Pharmacy Technician
Specialty Rx
12.2023 - 02.2024
Quality Assurance Coordinator
Specialty Rx
09.2022 - 11.2023
Customer Service Representative
Specialty Rx
10.2018 - 09.2022
Graduate Certificate - Medical Billing & Coding
Allen School of Health Sciences