Sarah Kindred
Woodbridge,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Food Lion
09.2020 - Current
- Manage store front end daily while working with other departments to ensure overall store productivity and efficiency.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Created and reviewed invoices to confirm accuracy.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Customer Service Manager
Food Lion
07.2019 - 09.2020
- Pull weekly financial reports and submit detailed email regarding cash discrepancies, stamps and lottery’s inventory.
- Post/print weekly and daily schedules
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Communicated with customers, handling concerns efficiently and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company wide.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Diploma -
Freedom High School
Woodbridge, VANo Degree - Liberal Arts And General Studies
Northern Virginia Community College
Woodbridge, VASkills
- Quick Decision Making
- Schedule Coordination
- Complaint Resolution
- Quality Assurance
- Project Management
- Account Management
- Information Security
- Handling Escalations
- Schedule Management
- Customer Service
- Training and Coaching
- Deadline-Oriented
- Budgeting and Reporting
- Meticulous Attention to Detail
- Microsoft Outlook, Word, and Excel
- Conflict Management
Timeline
Customer Service Manager
Food Lion
09.2020 - Current
Assistant Customer Service Manager
Food Lion
07.2019 - 09.2020
Diploma -
Freedom High School
No Degree - Liberal Arts And General Studies
Northern Virginia Community College
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