Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sarah King

Clayton,NC

Summary

Enterprise Systems Specialist with 10+ years of experience in IT system administration, enterprise device management, and technical support. Proven expertise in Intune, SCCM/MECM, JAMF, and Microsoft 365 with a history of managing 2800+ endpoints, automating deployments, and administering web-based applications. Strong collaborator skilled in vendor coordination, process improvement, and delivering secure, scalable IT solutions.

Overview

20
20
years of professional experience

Work History

Enterprise Systems Specialist (Contract)

Epic Placements LLC
Assigned to Boulder Valley School District, Remote
08.2024 - 05.2025
  • Company Overview: Assigned to Boulder Valley School District, Remote
  • Administered and supported the district’s Microsoft Windows computer systems in a hybrid enterprise environment as the lead Windows Administrator.
  • Remotely administered software updates, software installs, computer endpoint images, antivirus maintenance, and security patches using both SCCM/MECM and Intune for 2800+ MS Windows.
  • Continued to migrate software deployments and device configuration from SCCM/MECM to Intune.
  • Coordinated with vendor Summit to ensure the district Windows VDI (Virtual Desktop Infrastructure) environment was functioning normally with the latest software.
  • Coordinated with external partners such as CDW on implementations and troubleshooting escalations.
  • Maintained proctor servers and software to support state-wide testing for assessments such as PARCC, CMAS, WIDA, and Certiport Compass.
  • Provided technical support to customers and IT colleagues.
  • Used ServiceNow ticketing system to manage IT tickets, device inventory, and update knowledge base articles.
  • Assigned to Boulder Valley School District, Remote

Enterprise Systems Specialist

Boulder Valley School District
Boulder, CO
03.2023 - 06.2024
  • Administered and supported the district’s Microsoft Windows computer systems as lead Windows Administrator in an enterprise environment.
  • Remotely administered software updates, software installs, computer endpoint images, antivirus maintenance, and security patches using Microsoft’s System Center Configuration Manager for 2800+ MS Windows devices using best practices and security benchmarks.
  • Coordinated with vendor CDW to implement Intune system into the current SCCM/MECM managed environment to create a co-managed environment with Intune automating Windows Updates and SCCM/MECM primarily managing imaging and software deployments.
  • Coordinated with vendor Summit to ensure the district Windows VDI (Virtual Desktop Infrastructure) environment was functioning normally with the latest software.
  • Coordinated with external partners such as SHI and CDW on implementations and troubleshooting escalations.
  • Maintained proctor servers and software to support state-wide testing for assessments such as PARCC, CMAS, WIDA, and Certiport Compass.
  • Provided technical support to customers and IT colleagues.
  • Supported other system administrators when needed with JAMF and Google administration.

Customer Service Technician

Boulder Valley School District
Boulder, CO
11.2019 - 03.2023
  • Provided both field and remote IT support to customers and IT colleagues throughout the district.
  • Configured and maintained computer systems (Windows, MacOS, Chrome OS, iOS) for multiple schools throughout the district.
  • Troubleshot and repaired AV systems, VoIP phones, peripherals, and mobile devices to ensure everything was working as it should for our customers.
  • Assisted with the automation of the software installs using SCCM for various computer labs such as Engineering and Digital Arts, which require an extensive list of software to be installed.
  • Worked with vendors to troubleshoot and resolve software and hardware issues and any issues with our Microsoft Windows Virtual Desktop environment.
  • Installed, reimaged, and configured multiple computer labs throughout the district.
  • Processed tickets in the ServiceNow ticketing system, maintained inventory, and created and updated knowledge base articles.
  • Assisted with the project planning and implementation of JAMF throughout the district.
  • Troubleshoot network issues using Meraki.
  • Configured VoIP phones using the Fluent Stream system.
  • Tested and implemented new technology and processes.

Computer Technician

Clark County School District
Henderson, NV
08.2018 - 07.2019
  • Managed computer systems (Windows, MacOS, Chrome OS, iOS, Android OS) and software installs including diagnosing and repairing issues.
  • Troubleshot and repaired network issues, peripherals, mobile devices, and SMART boards.
  • Created and managed Chromebook troubleshooting and repair processes, including documenting issues and repairs, issuing fines for damages, and shipping and receiving devices for warranty repairs.
  • Provided software training to nearly 2000 individuals, including staff, teachers, and students.
  • Administered user accounts and computers through ADUC and the Google Admin Console.
  • Reimaged around 200 computers to upgrade them to Windows 10 then reinstalled all the required software in 3 separate computer labs.
  • Remotely administered a Mac lab of 30 computers using Apple Remote Desktop and scripting.
  • Created and implemented a Chromebook barcode inventory system.
  • Maintained technology inventory system.

Computer Technician

Albuquerque Public Schools
Albuquerque, NM
08.2011 - 05.2017
  • Administered, maintained, diagnosed, and repaired computer systems (Windows, MacOS, iOS, Android OS), network, printers, Apple TVs, copy machines, Promethean Boards, projectors, document cameras, TVs, etc.
  • Maintained school servers and active directory users and groups.
  • Networked all computer systems and printers.
  • Trained teachers, staff, and students on how to use technology and software.
  • Maintained technology inventory system.
  • Configured Windows computer and mobile labs for online testing.
  • Updated school website as Webmaster and trained staff to create and maintain their web pages.
  • Managed school email distribution lists and school blackboard page.
  • Organized and hosted an iPad and Computer Club after-school program.

Software Tester

JOA Software & Services
Albuquerque, NM
03.2005 - 12.2008
  • Reinstalled operating systems, configured computers on the domain, installed required software and hardware, maintained network, and provided printer and computer system diagnosis, maintenance, and repair.
  • Monitored and maintained Windows server and server backup system.
  • Used ADUC to manage user accounts, groups, and computers in the domain.
  • Tested software using techniques such as black box, alpha, beta, regression, and automated testing.
  • Implemented the automated testing process in Visual Basic language using the Test Complete software.

Education

Bachelor of Business Administration - Management Information Systems

Anderson School of Management, University of New Mexico
Albuquerque, NM
12.2010

Skills

System Administration - Windows Server, Operating Systems (Windows, MacOS, ChromeOS), AD, O365, Azure, VoIP systems

Endpoint & Device Management - Intune, SCCM/MECM, JAMF, G Suite, Software deployment

Networking & Security - VDI, Antivirus, Troubleshooting

Scripting & Automation - PowerShell, Process Automation

Customer Service & Support - IT Support and Troubleshooting (In-person and remote), Documentation, Training, ServiceNow ticketing system

References

References available upon request.

Timeline

Enterprise Systems Specialist (Contract)

Epic Placements LLC
08.2024 - 05.2025

Enterprise Systems Specialist

Boulder Valley School District
03.2023 - 06.2024

Customer Service Technician

Boulder Valley School District
11.2019 - 03.2023

Computer Technician

Clark County School District
08.2018 - 07.2019

Computer Technician

Albuquerque Public Schools
08.2011 - 05.2017

Software Tester

JOA Software & Services
03.2005 - 12.2008

Bachelor of Business Administration - Management Information Systems

Anderson School of Management, University of New Mexico

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