Sarah Kirkland
Woodstock,GA
Summary
At Pied Piper Pest Control & Termite Protection, I excelled in enhancing customer satisfaction and loyalty through expert pest control and exceptional service, achieving notable efficiency in operations. Skilled in Integrated Pest Management and adept at fostering team collaboration, I significantly contributed to elevating service standards and expanding client trust. I am knowledgeable technician in the pest control industry promoting customer-centered, service skills. Well-versed in all safety measures and the latest trends in controlling infestations. Looking for a Pest Control Technician role at a company with a high potential for growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pest Control Technician
Pied Piper Pest Control & Termite Protection
11.2019 - Current
- Improved customer satisfaction by promptly addressing and resolving pest control issues.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Achieved greater efficiency in scheduling appointments, expertly managing time and resources to maximize productivity.
- Enhanced company reputation for quality service, effectively communicating with clients and providing clear explanations of treatment procedures.
- Maintained clean, organized, and well-stocked company vehicles, ensuring optimal performance of equipment during service appointments.
- Boosted sales revenue by upselling additional services when appropriate based on customers'' needs and concerns.
- Performed detailed site assessments to identify potential pest-related risks or hazards before initiating treatments.
- Educated customers on pest prevention techniques, empowering them to maintain a healthy environment in their homes or businesses.
- Expanded knowledge of industry best practices by attending regular training sessions and staying current on new products and techniques.
- Strengthened team collaboration by actively participating in staff meetings and sharing insights about effective pest management strategies.
- Elevated customer experience with prompt follow-ups after treatments, ensuring their satisfaction and addressing any lingering concerns.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
Education
High School Diploma -
Mt. Park Boarding Academy
Patterson, MO05.1996
Skills
- Rodent Control
- Sanitation Practices
- Public health knowledge
- Integrated Pest Management
- Termite Treatment
- Bed Bug Extermination
- Pest Prevention Strategies
- Adaptable
- Communicative and articulate
- Pest inspections
Certification
- Certified Pest Control, Pied Piper Pest Control - 5 Years
- Certified WDO, Pied Piper Pest Control - 5 Years
Timeline
Certified Pest Control Technician
Pied Piper Pest Control & Termite Protection
11.2019 - Current
High School Diploma -
Mt. Park Boarding Academy
- Certified Pest Control, Pied Piper Pest Control - 5 Years
- Certified WDO, Pied Piper Pest Control - 5 Years
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