Sarah Kiss Coveney
Coral Springs,United States
Summary
My expertise lies in providing excellent customer service, leading high-performance teams, optimizing operational efficiency, multitasking in high stress environments, communicating effectively to reach desired outcomes, and emergency management. My interpersonal, problem-solving, leadership, communication, and analytical skills are second to none. While others take pride in meeting all standards set before them: my passion is for delivering service and leadership that goes beyond organizational expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Building Supervisor
City Of Coconut Creek
Coconut Creek, FL
06.2022 - Current
- Supervises all administrative processes associated with the Building Division in the Sustainable Development Department
- Oversees and ensures good customer service to residents, architects, contractors, and engineers
- Enters, maintains, and upgrades reports and administers daily building activity
- Makes decisions on permitting processes and implements new programs as needed or required
- Works with Building Official & plan review/inspector staff to ensure they have the resources required to complete their work efficiently and effectively
- Monitors the building permit process, expedites, and prioritizes assigned projects from submittal to issuance
- Building Division website content writer & notary
- Public Record retention and request processing
- Prepares and submits departmental reports and documents related to building and construction permits to city, county and state agencies
- Develops new forms & reports as required by Building Code and state statutes
- Responds to and resolves complaints and concerns of residents and contractors
- Supervises staff and establishes work schedules
- Conducts employee evaluations and makes recommendations for discipline as needed
- Conducts job interviews for open positions and promotional opportunities; recommends potential candidates for hire.
- Issues Certificate of Occupancy documents, closes and archives permits, prices and issues permits
- Assists Information Technology with testing new software and troubleshooting when issues arise with E-permit system
Administrative Assistant to the Fire Chief
City Of Coconut Creek
Coconut Creek, FL
07.2021 - 06.2022
- Responsible for intermediate-level clerical work in support of the Fire Department
- Monitors and processes purchasing requisitions, reconciles invoices and provides to appropriate city department for additional further processing
- Acts as one of the department’s Public Records Liaisons, maintaining departmental records and files, which includes scanning documents and conducting records retention activities
- Provides customer service to internal and external stakeholders via phone, email, front counter, and online system requests
- Schedules various services for the Fire Department and maintains the Fire Chief’s schedule
- Prepares monthly operations and reconciliations reports, reimbursement reports, annual reports, and other reports as needed
- Fire Department website content writer & notary
- Performs payroll functions, such as maintaining timekeeping information and processing and submitting information to finance department
- Requisitions supplies and equipment; assists in the preparation of budget and payroll, reviews operating reports for accuracy and performance to policies and standards, and updates
- Performs reference checks on new hires and enters all PAF’s for personnel changes
- Composes, edits, and prepares correspondence, ordinances, resolutions, minutes, reports and other documents.
Senior Permit Technician
City Of Coconut Creek
Coconut Creek, FL
07.2020 - 07.2021
- Responsible for intermediate-level clerical work in support of the Building Division of the Sustainable Development department such as processing permits, processing refund adjustments, preparing required permit files, calculating permit fees, reports, spreadsheet updates, form updates, and providing direct administrative support to the Building Supervisor & Building Official
- Processes and issues certificates of occupancy documents & letters of completion
- Trains permit technicians level I & II
- Provides customer service to internal and external stakeholders
- Troubleshoots, tests, and works directly with Information Technology personnel when issues arise with our various systems such as Alfresco, Community Plus, and the EBuilding Electronic Permit Submittal System
- Multi-tasks as needed with answering phones, providing front counter customer service, scheduling inspections, responding to emails, assisting inspectors, plan reviewers, and the Building Official with various tasks such as creating digital signatures, researching permit history, and problem solving when various issues arise in the permit process
- Building Division website content writer & notary.
Permit Technician I
City Of Coconut Creek
04.2018 - 07.2020
- Responsible for customer service requests at the front counter; assists with incoming inspection requests called in by contractors; handles high volume of incoming and outgoing phone requests
- Communicates submittal requirements and completes searches in city and county portals
- Assist inspectors with permit and/or inspection issues
- Schedules inspections and records permit data
- Inputs permit data and updates contractor information in Community Plus and Alfresco
- Notifies contractors and homeowners regarding permit status; distributes pickup and hold permits; contacts contractors for outstanding permits
- Receives, reviews, and processes building plans and permit applications for accuracy and completeness
- Assists the public and contractors regarding any questions on procedures relating to the requirements for obtaining building permits.
Police Communications Dispatcher
Boynton Beach Police Department
Boynton Beach, FL
09.2017 - 03.2018
- Answer all incoming 911 calls for police and medical emergency services
- Retrieve and communicate all important information to the first responders
- Utilize the crime information databases FCIC, NCIC, and Palms to retrieve criminal history and warrant information for police officers
- Answer non-emergency phone lines and provide quality customer service to the community
- Complete deceased animal removal forms for the city
- Log all towed vehicles in the city for documentation
- Put in requests for service for the city for traffic complaints such as traffic lights being out or other hazards.
Communications Systems Coordinator
Nova Southeastern University
Davie, FL
07.2013 - 09.2017
- Supervises, directs, trains, and schedules Communication Systems Operators to ensure daily operational objectives are efficiently met
- Performs performance reviews of Communications Systems Operators
- Interviews candidates for vacant operator positions
- In charge of answering and handling calls for Nova Southeastern’s Public Safety Department from all of their campuses (local and regional) as well as the Museum of Art Ft
- Lauderdale
- Follows departmental guidelines on customer service to ensure quality customer service is provided to internal and external stakeholders regarding emergency situations, incidents, general inquiries
- Monitors incoming and outgoing radio traffic
- Dispatches officers to calls (Davie police officers assigned to our campus as well as public safety officers)
- Logs all information in our call log system
- Creates and reviews emergency messages sent to the NSU community to ensure timely notification of threats and hazards
- Utilizes Blackboard and Sygnal emergency messaging systems
- Programs and troubleshoots access control systems to ensure proper access of NSU properties utilizing our CCURE Admin and General Activity monitoring systems
- Coordinates equipment inspections to ensure electronic infrastructure is working
- Places work orders as needed
- Observes and reports any incident, condition or situation that could negatively affect the NSU community to function in the most productive manner
- Assists in investigations of incidents through review of camera surveillance and telephone recording system
- Coordinates the placing of fire systems on test so that fire drills can be conducted
- Monitors multiple alarm systems (burglar, fire, HVAC, duress)
- Programs access control devices
- Adds and removes clearances from students and staff’s ID cards allowing or denying access to buildings and gates on all campuses (local and regional)
- Utilization of MS Office, including Word, Excel, and Outlook; Data entry and typing; Internet research.
Server
Grande Oaks Golf Club
Davie, FL
03.2013 - 07.2013
- Follows sanitation requirements, safety, accident and emergency policies and procedures as sanctioned to ensure compliance with all state, local and club laws
- Provides immediate attention and service to members and guests to ensure a quality dining experience.
Administrative Assistant
Wiremaster Electric
Miami, FL
02.2012 - 09.2012
- Scheduled all technicians for services as needed
- Managed the owner of the company’s schedule & Constant Contact account
- Handled customer inquiries, requests, and complaints
- Created estimates and invoices
- Called to collect payment for services rendered
- Made courtesy calls to gauge customer satisfaction
- Mailed out and accepted deliveries as needed
- Wrote and disseminated the monthly newsletter to all customers of the business
- Answered the busy phone line in regards to general inquiries, and scheduling services
- Handled various administrative duties as assigned.
Education
Associate In Science-Funeral Services -
MIAMI DADE COLLEGE, NORTH CAMPUS
Miami, FLHigh School Diploma Of Distinction -
Glynn Academy
Brunswick, GA05.2008
Skills
- Leadership
- Customer Service
- Emergency Management
- Notary
- Website Content Writer
- Communication
- Microsoft Word
- Outlook
- Community Plus
- Finance Plus
- ESO
- Target Solutions
- Alfresco
- Sitefinity
Accomplishments
Received International Code Council Certification in permitting September 2023
Hired as Building Supervisor for City of Coconut Creek to lead a team of permit technicians in June 2022 after being hired as an entry level Permit Technician I in April 2018.
Received Employee of the Month in supervisory role of Communication Systems Coordinator for Nova Southeastern University in August 2016
Promoted from entry level Communications Operator to supervisory role of Communications Systems Coordinator for Nova Southeastern University in 2014
Leadership Experience
As a Communications Systems Coordinator I supervised the Communications Systems Operators on my shift as well as handled all safety and general concerns that occurred on all of Nova Southeastern University’s campuses (Davie, Ft. Lauderdale, Kendall, Puerto Rico, Las Vegas, Ft. Myers, Orlando, etc.) I’ve completed all 5 courses of the NSU’s Leadership Training for supervisors and managers. I assisted with interviewing and training new hires in our department and completed performance evaluations. In my past position as Senior Permit Technician I trained level I and level II permit technicians in the Building Department. As the current Building Supervisor for the City of Coconut Creek I professionally develop and train Permit Technician 1’s, Permit Technician II’s, and the Senior Permit Technician. I’ve completed Supervision In Government Level 1 and Level 2 training as of February 2024.
References
- Brian Blizzard, Deputy Fire Chief for City of Coconut Creek, 772-201-1773
- Kevin Sullivan, Assistant Fire Chief for City of Coconut Creek, 954-650-2504
- Jeffery Gary, Fire Chief for City of Coconut Creek, 954-895-3001
- Mindy Lirette, Fire Inspector /Training Specialist for City of Coconut Creek 954-310-0842
- Jack Boone, Building Official for City of Coconut Creek, 561-573-3363
- Scott Stoudenmire Assistant City Manager & Director of Sustainable Development for City of Coconut Creek, 954-956-1471
- Janet Reisinger Senior Permit Technician for City of Coconut Creek, 954-812-0305
- Dwayne Vanek Chief of Electric for City of Coconut Creek, 954-707-9101
- Benique Mitchell, Communications Operator, NSU, 954-401-9714
- Jim Lambe, Associate Director of Communications & Technology, NSU, 954-262-8973
Certification
International Code Council Permit Technician Certification
Timeline
Building Supervisor
City Of Coconut Creek
06.2022 - Current
Administrative Assistant to the Fire Chief
City Of Coconut Creek
07.2021 - 06.2022
Senior Permit Technician
City Of Coconut Creek
07.2020 - 07.2021
Permit Technician I
City Of Coconut Creek
04.2018 - 07.2020
Police Communications Dispatcher
Boynton Beach Police Department
09.2017 - 03.2018
Communications Systems Coordinator
Nova Southeastern University
07.2013 - 09.2017
Server
Grande Oaks Golf Club
03.2013 - 07.2013
Administrative Assistant
Wiremaster Electric
02.2012 - 09.2012
Associate In Science-Funeral Services -
MIAMI DADE COLLEGE, NORTH CAMPUS
High School Diploma Of Distinction -
Glynn Academy