Sarah Kozina
Endicott,NY
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaborating
Overview
11
11
years of professional experience
Work History
Regional Sales Coordinator
Culligan Water by Waterco
Endicott, NY
10.2021 - Current
- Coordinated regional appointments for water specialists to optimize service delivery. for a water specialist in parts of New York and Pennsylvania.
- Executed lead generation to identify and connect with potential customers. , Making outbound calls to schedule leads or cold calling to schedule sales appointments for water specialists
- Suggesting and selling products to customer to best fit their needs
- Managed financing paperwork, maintenance, and contracts.
- Clarified policies to ensure compliance with company guidelines.
- Compiled and organized contracts and service folders for billing. and folders for service and billing.
- Preparing payroll for commission representatives
- Facilitated training sessions for new water specialists and coordinators to enhance team knowledge. new water specialists and coordinators
Customer Service Representative
Alorica
Endicott, NY
12.2018 - 10.2021
- Managed call center operations to enhance customer service delivery
- Achieved company standards by completing 80 calls and securing 4 payments daily
- Collaborated with businesses to resolve delinquent accounts
- Met company standards through effective communication and teamwork by completing 80 calls and securing 4 payments daily
Owner/Operator
Kozina's Consulting Solutions
08.2015 - 12.2018
- Managed daily operations of a small consulting business.
- Assisted in establishing new businesses by providing strategic planning support.
- Ensured compliance with business policies and goals through regular reviews.
- Analyzed company structure to identify gaps in HR, sales, and management.
Education
Bachelor's - Business Economics and Management in Business Economics and Management
SUNY Empire State College
Saratoga Springs, NYAssociate - Financial in services
Elmira Business Institute
Vestal, NYAssociate - Office in administration
Broome Community College
Binghamton, NYSkills
- Sales
- B2B sales
- Cold Calling
- Customer service
- Marketing
- Business development
- Microsoft Office
- Salesforce
- Microsoft Excel
- Microsoft Word
- Organizational skills
- Time management
- Administrative experience
- Supervising experience
- Communication skills
- Social media management
Personal Information
Availability: Willing to relocate
Timeline
Regional Sales Coordinator
Culligan Water by Waterco
10.2021 - Current
Customer Service Representative
Alorica
12.2018 - 10.2021
Owner/Operator
Kozina's Consulting Solutions
08.2015 - 12.2018
Bachelor's - Business Economics and Management in Business Economics and Management
SUNY Empire State College
Associate - Financial in services
Elmira Business Institute
Associate - Office in administration
Broome Community College