Sarah Kreuz
Dublin,OH
Summary
Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Nail Technician
The W Nail Bar
2022.04 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Kept tidy and organized area to comply with cleanliness standards.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Responded to customer requests and concerns
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Daycare Teacher
Primrose Schools
2021.09 - 2022.04
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Established positive relationships with students and families.
Nail Lead
The W Nail Bar
2018.04 - 2021.08
- Support in maintaining a clean shop at all times
- Maintain a positive, vibrant, and professional atmosphere in the shop at all times
- Ensure front desk operation is running smoothly and efficiently by supporting as needed with the check in/out process, booking appointments, checking voicemails and answering the phone,
- Communicated effectively with management concerning important customer issues.
- Collaborated with other members of staff to provide amazing customer experience.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
Stylist in Training
Kenneth's Salon & Day Spa Academy
2018.10 - 2019.03
- Recorded notes for future reference about customer preferences and services delivered.
- Worked with men, women and children to complete [Service] on daily basis.
- Educated clients about products and self-maintenance based on needs and preferences.
- Created memorable customer experiences
Hospitality
Buffalo Wild Wings
2017.09 - 2018.02
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Consultant
H20 Tanning Salon
2016.12 - 2017.05
- Informed and demonstrated how to use tanning equipment to new clients.
- Updated computer system with client schedules, inventories and spa information.
- Participated in team meetings and staff training sessions.
- Preserved patient safety by following safety protocols.
- Developed and implemented individual care plans tailored to needs of each client.
Cashier
The Columbus Zoo & Aquarium
2012.03 - 2016.12
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Provided correct change to customers while following cash handling policies and procedures.
- Engaged customers to help create superior food and beverage experience.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
H.S Diploma -
Marysville High School
Marysville, OH05.2016
The Ohio State University at Marion
Marion, OH05.2017
Cosmetology Certification - Cosmetology
Paul Mitchell The School Columbus
Columbus, OH11.2018
Skills
- I am a fast problem solver, when I approach an issue, I act upon it efficiently and effectively to the best of my ability
- I am good with time management
- I stay well organized
- Always willing to learn and try new things
- Great with customer service
Timeline
Nail Technician
The W Nail Bar
2022.04 - Current
Daycare Teacher
Primrose Schools
2021.09 - 2022.04
Stylist in Training
Kenneth's Salon & Day Spa Academy
2018.10 - 2019.03
Nail Lead
The W Nail Bar
2018.04 - 2021.08
Hospitality
Buffalo Wild Wings
2017.09 - 2018.02
Consultant
H20 Tanning Salon
2016.12 - 2017.05
Cashier
The Columbus Zoo & Aquarium
2012.03 - 2016.12
H.S Diploma -
Marysville High School
The Ohio State University at Marion
Cosmetology Certification - Cosmetology
Paul Mitchell The School Columbus
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