Linh Phan
2539 Stephenson Ave Bremerton,WA
Summary
Dynamic business professional with a strong background in strategic planning, project management, and operational efficiency. Adept at identifying opportunities for growth and implementing solutions that enhance productivity and profitability. Proven ability to lead cross-functional teams and foster relationships with stakeholders to achieve organizational goals. Committed to driving innovation and delivering results in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nail Technician
Bamboo Nails
04.2021 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Manager
Bamboo Nails
04.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Associate of Arts - Business
South Seattle Community College
Seattle, WA01-2025
High School Diploma -
Bremerton High School
Bremerton, WA06-2023
Skills
- Customer Service: ability to provide timely and helpful solutions to meet customer needs
- Problem-solving skills: ability to analyze a situation, identify challenges, generate potential solutions, and implement the most effective course of action
- Team Collaboration: work effectively with cross-functional teams to enhance overall customer experience and satisfaction
- Time Management: prioritizing tasks, planning effectively, and efficiently allocating time to maximize productivity and meet deadlines
- Nail art techniques: various methods like freehand painting, stamping, marbling, and using embellishments to create intricate and creative designs on nails
- Friendly, Positive Attitude: approaching interactions with warmth, optimism, and an openness that fosters connection and encourages others
- Excellent Communication: ability to clearly convey ideas, actively listen, and adapt messages to suit different audiences for effective understanding and engagement
- Decision-Making: evaluating options, weighing potential outcomes, and selecting the best course of action based on available information and personal values
Certification
- Licensed Nail Technician - [State] Board of Cosmetology.
- Business Operations
- Project Management
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Nail Technician
Bamboo Nails
04.2021 - Current
Manager
Bamboo Nails
04.2021 - Current
- Licensed Nail Technician - [State] Board of Cosmetology.
- Business Operations
- Project Management
Associate of Arts - Business
South Seattle Community College
High School Diploma -
Bremerton High School
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