Sarah Kuhs
Cheyenne,WY
Summary
objective aimed at utilizing over 11 years of expertise in customer service and administration as claims service specialist.
Overview
14
14
years of professional experience
Work History
Billing Specialist
Cheyenne Regional Medical Center - East Campus
2025.11 - Current
- Processed insurance claims and patient billing with accuracy and attention to detail.
- Reconciled accounts receivable discrepancies, ensuring timely resolution of billing issues.
- Collaborated with healthcare providers to verify patient information for accurate billing.
- Trained new staff on billing software and compliance procedures to enhance team performance.
- Implemented streamlined workflows that improved overall billing efficiency and reduced errors.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Maintained accurate records of customer payments.
Night Auditor
Springhill Suites By Marriott
2024.09 - 2025.11
- Executed night audits for guest ledgers, resolving discrepancies and efficiently closing registers.
- Directed daily audits of room occupancy and hotel revenue to maintain accuracy standards.
- Managed cash and credit card transactions at front desk to reduce errors.
- Generated daily totals reports to ensure balanced accounts for verification.
- Addressed emergency situations calmly while prioritizing guest safety.
- Drafted detailed end-of-shift reports summarizing notable incidents for management review.
- Updated customer information in room system promptly as changes occurred during stays.
- Optimized check-in and check-out processes to enhance guest experience.
Crew Member
Firehouse Subs
2023.08 - 2024.09
- Greeted customers and processed orders efficiently.
- Handled monetary transactions accurately and securely.
- Stocked and maintained lobby to ensure cleanliness and organization.
- Resolved customer issues using effective problem-solving techniques.
- Employed de-escalation strategies to manage challenging interactions.
Claims Specialist
Allstate Insurance
2013.01 - 2024.04
- Processed auto claims efficiently, ensuring timely payment for all claims.
- Investigated claims through communication with insurance agencies, customers, and relevant parties.
- Utilized ISO, Nexis Lexis, E-Subro, and Avaya for effective claim management.
- Managed clerical tasks, including data entry and correspondence via multiline phone system.
- Prioritized time-sensitive tasks to ensure prompt completion of critical functions.
- Scheduled rentals and inspections while facilitating electronic payments for repairs.
- Gathered detailed information for subrogation processes to collect debts and damages.
- Executed transfers of deductible payments between Allstate customers and Cross file.
Education
High School Graduate - undefined
Cheyenne East High School
Cheyenne, WYBusiness
Laramie County Community College
Cheyenne, WYSkills
- Communication proficiency
- Outstanding service provision
- Microsoft Office proficiency
- Data management strategies
- Training and development
Timeline
Billing Specialist
Cheyenne Regional Medical Center - East Campus
2025.11 - Current
Night Auditor
Springhill Suites By Marriott
2024.09 - 2025.11
Crew Member
Firehouse Subs
2023.08 - 2024.09
Claims Specialist
Allstate Insurance
2013.01 - 2024.04
High School Graduate - undefined
Cheyenne East High School
Business
Laramie County Community College