Alvaro Olivares

Work History

Fastly

04.2023 - Current

Oversee Fastly's billing experience, managing intricate software and processes.
Generate timely & accurate customer invoices by reviewing & inputting up to 158 contracts/month in NetSuite & Aria.
Maintain accurate and up-to-date customer records in Salesforce, NetSuite, and Aria.
Increase customer satisfaction and trust by meeting SLA for 10+ daily inquiries through Zendesk tickets within 24 hours.
Successfully perform 100% of internal controls testing, ensuring compliance with company policies and procedures.
Implement new NetSuite billing software, reducing invoice processing time by 50% and improving accuracy by 95%.
Establish new quality control procedures and cutting billing month end close to day 2 from day 4.

Demandbase

06.2022 - 04.2023

Managed and supervised collections in the North America region, encompassing over 200 direct customers and agencies, to ensure the prompt resolution of past due and disputed items.
Collaborated with customers, sales, customer success, revenue, and billing operations to identify and resolve various issues impacting collections.
Recovered overdue payments by negotiating settlements, identifying delinquency reasons, and crafting realistic repayment plans.
Managed the refund, agency, and write-off process for assigned customers, ensuring completion and accuracy.
Reconciled customer accounts to maintain accuracy and resolve discrepancies in financial records.
Streamlined supplier onboarding by overseeing enrollment and setup for various third-party platforms (SAP Ariba, Coupa, Tungsten, etc.).
Prevented potential losses by enforcing collections campaigns and consistently meeting recovery targets.
Introduced automated payment reminders via Tesorio, leading to a decrease in late payments.

Contentful

11.2021 - 06.2022

Researched accounts thoroughly and conducted due diligence to pinpoint root causes of collection issues.
Established and documented highly detailed collections processes and procedures.
Used probing techniques to determine debtors' reasons for delinquency.
Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Delivered 95% collection rate on past due accounts by establishing solid client connections and executing efficient payment strategies.
Effectively reduced 30+ days past dues to under 5% of assigned $15M portfolio..
Prepared reports on current findings and actions taken for accounts under investigation.

Maxar Technologies

12.2020 - 11.2021

Oversaw full operational billing for 100+ customers spanning North America and the Asia-Pacific region.
Identified and resolved $500K in payment discrepancies, improving customer relationships and ensuring accurate financial records.
Processed and interpreted an average of 78 contracts monthly, addressing account issues and ensuring compliance with all contracted terms.
Partnered with revenue accountants to ensure accurate revenue recording, adhering to GAAP and SOX regulations for Receivables Accounting policies.
Prepared month-end related journal entries along with reconciling accounts receivable, advanced customer deposits and external commissions to keep accounts audit ready.

Nutrien

05.2016 - 10.2020

Supported 32 Credit Managers in direct collection efforts while managing all accounts in Bad Debt until resolved.
Engaged with customers to address issues and complaints, negotiating secured payment plans for overdue accounts.
Regularly analyzed AR aging report, conducting credit reviews, cash flow projection, reconciling aging levels, monitoring collections, and estimating doubtful accounts allowances.
Communicated with Area Credit Managers on any possible settlements or potential crop claims that may arise once suit is filed.
Spearheaded launch of in-house Collections department, overseeing recruitment, training, policy documentation, and CreditPoint software implementation.

Hach Company

11.2014 - 02.2016

Successfully managed North American and APAC accounts with credit limits up to $2M, resulting in increased customer satisfaction and timely collections.
Analyzed $20M in export credit applications with 100% accuracy, resulting in timely and efficient funding for international clients.
Negotiated credit terms for $10M export deals, boosting cash flow and sales for Hach.
Utilized the Duns & Bradstreet credit scoring system, achieving a 20% decrease in credit losses and a 10-day improvement in DSO.
Streamlined credit hold resolution process, resulting in reduction in response time and improved customer satisfaction.