Sarah LaMorte
Charlotte,NC
Summary
Dedicated business professional with a versatile support skill set developed through experience in locally owned businesses in the customer service industry. Excel in resolving employer challenges with intuitive & intentional solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
Overview
13
13
years of professional experience
Work History
Fulfillment Manager
Flute World, J.L. Smith & Co.
01.2023 - Current
- Oversee picking, fulfilling, and shipping of daily sales orders
- Facilitate transfer of goods to carriers
- Coordinate LTL shipments
- Collaborate with teams company wide on site and virtually
- Meet with carrier and vendor representatives
- Lead initiatives for trade shows
- Conduct L10 and 1:1 meetings in accordance to EOS company standards
- New employee hiring and training
- Communicate department health regularly with company directors
- Consistent organization and management of expansive inventory across multiple brands
- Inventory management
- Process fulfillment and shipping inquiries
- Company wide supplies management
Manufacturing Worker
Flute World, J.L. Smith & Co.
06.2022 - 12.2022
- Company Overview: Packaging & Assembly
- Direct role in construction of company made products
- Quality check received in, and in-house created products
- Maintain (and grow) extensive knowledge of company products and practices
- Consistently communicate needs of the department and production status
- New employee training
- Routine organization of products and materials
- Identify, communicate, and implement improvements in production processes
- Package items for fulfillment
Sales Lead & Administrative Assistant
Flowers Plus Inc.
01.2020 - 01.2022
- Company Overview: Sales Lead
- Maintain excellent customer service
- Maintain time-sheets
- Oversee fast-paced/time-sensitive daily flow
- Ensure daily goals are met
- Quality check & validate incoming product & product lists
- Process product
- Maintain sanitation standards
- Initiate monetary transactions in person & via phone
- Comprehensive knowledge of retail & wholesale pricing
- Hand-Wrap bouquets
- Create floral arrangements
- Maintain community involvement
- Resolve customer based issues
- Oversee schedule
- Monitor multiple business email accounts
- Manage accounts payable/receiving
- Schedule meetings
- Receive/send post
- Organize paper & electronic documents
- Liaise with corporate clients
Management
Art's Barbecue & Deli
01.2016 - 01.2019
- Company Overview: Management
- Maintain time-sheets
- Supervise staff
- Order supplies
- New employee training
- Extensive knowledge of changing prices, menu items, daily specials
- Resolve customer based issues
- Maintain deep community, customer relationships, quality of service
- Process customer payments
- Assist in overall customer satisfaction
- Host
- Update specials board daily
- Greet and sit customers
- Take and package to-go orders
- Assist management with customer/employee based issues
- Team planning - menu, daily goals, upcoming changes
- Maintain excellent customer service
- Pay sales distributors
- Maintain a clean work environment
- Multitask in a lightning pace environment
Waitress / Host / Management
Landmark Diner & Restaurant
01.2013 - 01.2016
- Company Overview: Management
- Maintain time-sheets
- Supervise staff
- New employee training
- Extensive knowledge of changing prices, menu items, daily specials
- Resolve customer based issues
- Order supplies
- Maintain clean work environment
- Process customer payments
- Resolve issues with register/credit card machine
- Host
- Update specials board
- Greet and sit customers
- Take to-go orders
- Package to-go orders
- Assist management with customer based issues
- Assist management with time-sheets
- Payout servers end of shift
- Check side-work end of shift
- Maintain a clean work environment
- Multitask in a lightning pace environment
- Waitress
- Incoming side-work
- Prepare assigned station
- Greet customers
- Take food orders
- Serve food and drinks
- Expedite food orders
- Relay customer issues and/or concerns to management
- Process payments
- Outgoing side-work
- New employee training
Education
General Education
Central Piedmont Community College
01.2015
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Queens Grant Preparatory High School
01.2013
Skills
- Communication
- Work Ethic
- Multitasking
- Delegation
- Quality Checking
- Typing
- Organization
- Time Management
- Adaptability
- Dependability
Timeline
Fulfillment Manager
Flute World, J.L. Smith & Co.
01.2023 - Current
Manufacturing Worker
Flute World, J.L. Smith & Co.
06.2022 - 12.2022
Sales Lead & Administrative Assistant
Flowers Plus Inc.
01.2020 - 01.2022
Management
Art's Barbecue & Deli
01.2016 - 01.2019
Waitress / Host / Management
Landmark Diner & Restaurant
01.2013 - 01.2016
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Queens Grant Preparatory High School
General Education
Central Piedmont Community College
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