Sarah Lange
West Union,IA
Summary
Dynamic Store Manager with a proven track record at Casey's, excelling in customer service and inventory management. Skilled in training and mentoring teams to enhance performance and drive sales. Recognized for implementing effective merchandising strategies that increased customer engagement and satisfaction while maintaining a positive work environment.
Overview
9
9
years of professional experience
Work History
Store Manager
Casey's
04.2023 - Current
- Led daily store operations to ensure optimal customer service and satisfaction.
- Trained and mentored staff on operational procedures and best practices.
- Implemented inventory management strategies to minimize stock discrepancies.
- Analyzed sales data to identify trends and adjust merchandising strategies.
- Coordinated with vendors to optimize product selection and pricing.
- Developed staff schedules to maintain adequate coverage during peak hours.
- Enforced compliance with health and safety regulations throughout the store.
- Enhanced in-store promotions to drive customer engagement and increase sales volume.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Approved regular payroll submissions for employees.
Shift Manager
Pizza Hut
07.2021 - 04.2023
- Supervised daily operations to ensure timely service and product quality
- Trained and mentored team members on food safety and customer service standards
- Managed inventory levels to minimize waste and maintain stock availability
- Resolved customer complaints swiftly to maintain high satisfaction levels
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Laborer
Tri State Concrete
03.2017 - 06.2021
- Operated heavy machinery to complete construction tasks efficiently.
- Assisted in site preparation and material handling for various projects.
- Maintained tools and equipment to ensure optimal working conditions.
- Collaborated with team members to meet project deadlines consistently.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
High School Diploma -
Kee High School
Lansing, IASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Customer service management
- Friendly and positive
- Store opening and closing
- Team leadership and coaching
- Inventory management
- Store merchandising
- Recruitment and hiring
- POS systems
Timeline
Store Manager
Casey's
04.2023 - Current
Shift Manager
Pizza Hut
07.2021 - 04.2023
Laborer
Tri State Concrete
03.2017 - 06.2021
High School Diploma -
Kee High School