Summary
Overview
Work History
Education
Skills
Documentversion
Community Engagement/Volunteerism
Timeline
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Sarah Langel

Cedar Falls,IA

Summary

Hardworking and enthusiastic team player with competitive attitude and demonstrated track record of increasing sales by finding new business opportunities through relationship building. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

33
33
years of professional experience

Work History

Account Executive

OnMedia
06.2016 - Current
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Qualified leads, built relationships and executed sales strategies to drive new business; exceeding sales goal of obtaining five new clients every quarter, year over year.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients. (currently at 117% of 2024 sales goal. Have exceeded annual sales goal every year since 2019)
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Built relationships with customers and community to promote long term business growth.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Community Representative

Care Initiatives Hospice
08.2011 - 06.2016
  • Increased patient admissions by 30%
  • Served as a liaison between healthcare providers and community members, ensuring effective communication and seamless service delivery.
  • Enhanced patient care by facilitating access to medical services and resources within the community.
  • Consistently met or exceeded performance metrics by maintaining a high level of professionalism within the role.
  • Strengthened community relationships through active participation in local events and collaboration with other healthcare professionals.
  • Developed and maintained relationships with community partners to build program scope.
  • Created and distributed health-related education materials to improve program awareness.
  • Collaborated with local organizations to expand health services and resources.

Account Manager

Sturgis Falls Broadcasting
05.2008 - 08.2011
  • Increased sales revenue by identifying and pursuing new business opportunities.
  • Negotiated prices, terms of sale and service agreements.
  • Implemented effective sales strategies to expand market share within the assigned territory.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Developed and maintained long-term relationships with key clients for sustained growth.
  • Consistently exceeded sales goals
  • Grew client base from 26 clients on air to 38 clients on air

Service Center Representative

CUNA Mutual Group
05.1991 - 01.2006
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Collaborated with team members to improve overall service center performance and customer experience.
  • Handled complex inquiries by utilizing advanced problem-solving techniques and extensive knowledge of company offerings.
  • Served as a departmental resource for managing challenging phone calls
  • Revised customer letters to enhance clarity
  • Managed approximately 90 - 100 incoming calls per day from customers
  • Obtained my Life and Health Insurance License, enhancing sales revenue by recommending additional products to customers

Education

Bachelor of Arts - Public Relations And Organizational Communication

University of Northern Iowa
Cedar Falls, IA
05.2008

Skills

  • Relationship building and management
  • New business opportunities
  • Customer Relationship Management (CRM)
  • Sales Quota Achievement

Documentversion

2019

Community Engagement/Volunteerism

North Shore Boat Club Board of Directors-Yoeman 2021-Present

HusomeStrong Foundation Board of Directors - Secretary 2015-Present

St John Lutheran Church - Volunteer 2005-Present

American Heart Association Go Red – Silent Auction Chair 2013 and 2014

Community Foundation - Scholarship Selection Committee 2010-2017

Greater Cedar Valley Chamber - Ambassador 2011-2017

Blue Zones Cedar Falls - -Ambassador 2012-2013

Wheaton Franciscan - Heroes Among Us Co-Chair 2011-2013

Timeline

Account Executive

OnMedia
06.2016 - Current

Community Representative

Care Initiatives Hospice
08.2011 - 06.2016

Account Manager

Sturgis Falls Broadcasting
05.2008 - 08.2011

Service Center Representative

CUNA Mutual Group
05.1991 - 01.2006

Bachelor of Arts - Public Relations And Organizational Communication

University of Northern Iowa

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Sarah Langel