Sarah Larson
Liberty Lake,WA
Summary
Versatile professional with a track record of enhancing customer satisfaction at Chaplins Automotive and managing complex escrow accounts for Prestige Escrow. Demonstrates exceptional communication techniques and real estate transaction expertise. Known for a strong work ethic and the ability to foster positive relationships, significantly improving service delivery and operational efficiency.
Overview
24
24
years of professional experience
Work History
In-Home Nanny
Self Employed Services
06.2019 - 06.2024
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
Escrow Officer
Prestige Escrow
01.2006 - 09.2018
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Managed employees, delegating tasks and improving productivity
- Hiring new staff and helping with onboarding process
Customer Service Liaison
Chaplins Automotive
01.2000 - 01.2005
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Negotiated mutually agreeable solutions during challenging situations, preserving positive brand reputation among clientele.
- Analyzed customer feedback data to identify trends and develop targeted strategies for service improvement.
- Participated in cross-functional teams working on initiatives aimed at improving overall customer experience within the organization.
Education
High School Diploma -
Lake Stevens High School
Lake Stevens06-1996
Skills
- Strong work ethic
- Reliability and punctuality
- Creative play ideas
- Patience and tact
- Positive reinforcement techniques
- Safety awareness
- Early childhood education
- Effective communication techniques
- Title document review
- Closing document preparation
- Real estate transactions
- Real estate closing processes
- Loan document review
- Complaint handling
Timeline
In-Home Nanny
Self Employed Services
06.2019 - 06.2024
Escrow Officer
Prestige Escrow
01.2006 - 09.2018
Customer Service Liaison
Chaplins Automotive
01.2000 - 01.2005
High School Diploma -
Lake Stevens High School
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