Sarah L. Campbell
Rome,NY
Summary
Knowledgeable background and experience working with individuals with developmental disabilities Ability to effectively communicate with individuals with behavioral difficulties Reliable experience within medication delivery and administration Attentive quality of work – precise detail oriented regarding day to day activities and responsibilities Background in providing care to others, working directly with individuals in one-on-one settings and group settings Proficient experience in daily facility/property operations and management Familiar computer background – working knowledge of computer systems and record keeping
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Manager
The ARC Oneida Lewis Chapter
03.2021 - Current
- Overall responsibility for the health and safety of the people we support
- Responsible for the effective and efficient physical and social operation of the residence and responsible for the positive relationships with neighbors, local businesses and other service providers
- Oversee the staff in the implementation of the Individual Service Plan
Assistant Property Manager
Bonacio Management
Saratoga Springs, NY
11.2023 - 02.2025
- Explained policies and procedures to tenants and enforced rules.
- Updated tenant and unit information to keep current in housing database.
- Negotiated rental terms with applicants ensuring that they comply with company policy standards.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
- Conducted tours of vacancies with prospective tenants.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Kept records of correspondence with residents and tenants.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Conducted apartment tours for potential tenants and answered questions about property.
- Assisted owners with analyzing complex real estate documents and loan agreements.
Property Manager
Housing Visions
03.2022 - 10.2022
- First point of contact for anyone contacting the property (call, text, email, in person visit)
- Tour and showcase apartment homes and execute lease/leasing contracts
- Strong customer service professional; can show genuine interest in people in person
- Can multitask proficiently, keeping focus executing rentals and managing property simultaneously
- Manage daily service calls, purchasing, inventory and maintenance scheduling
- Knowledge in BostonPost platform
Property Manager
Barrington Residential
06.2021 - 03.2022
- First point of contact for anyone contacting the property (call, text, email, in person visit)
- Tour and showcase apartment homes and execute lease/leasing contracts
- Strong customer service professional; can show genuine interest in people in person
- Can multitask proficiently, keeping focus executing rentals and managing property simultaneously
- Manage daily service calls, purchasing, inventory and maintenance scheduling
- Knowledge in Realpage platform
Substance Abuse Counselor
Maxwell House
07.2020 - 03.2021
- Provide chemical dependency evaluation, service planning and counseling as directed by the program supervisor and in accordance with individual client needs
- Provide coverage of the Residence as reflected in the staffing plan, monitors client interaction and behaviors
- Acts as a role model for residents of the program
- Ensure upkeep and cleanliness of the residence
- Perform functions relevant to the Next Step Supportive Program and Maxwell House
Direct Support Assistant
Central New York DDSO
04.2014 - 07.2020
- Provide direct care to individuals with developmental disabilities
- Assist in day to day living activities, day to day operations of the house, and supervise outings
- Prepare and serve meals, prepare and administer medications, maintain healthy medical standing of each individual
- Maintain safe, clean and healthy living environment, clean laundry
- Communicate with other house staff and supervisors about events and ongoings regarding individuals
Housekeeping and Sitter Service
Rome Nursing Home
01.2011 - 01.2012
- Perform routine laundry services such as washing linens and folding laundry
- Maintain a clean environment
- Provide daily room cleaning services
- Supervise individuals who required constant supervision
Activities Coordinating Assistant
Bethany Gardens
08.2009 - 03.2010
- Planned and implemented activities for residents
- Provided support to other staff who were assisting individuals suffering from dementia
- Coordinated additional activities for individuals suffering from dementia
Education
Associates Degree for Liberal Arts and Science - Psychology, Chemical Dependency Practitioner
Mohawk Valley Community College (MVCC)
Rome, NY12.2020
Skills
- Program performance analysis
- Professional writing
- Risk analysis and management
- Team leadership
- Cost management
- Vendor management
- Public speaking
- Community outreach
References
Available Upon Request
Professional Accomplishments
- Strong proficient background working with individuals with developmental disabilities
- Employed with NYS as a Direct Support Assistant for 5+ years
- Worked in residential houses with up to 18 individuals
- Assisted with day to day operations of the houses in accordance and compliance with regulatory requirements, company and state policies, and quality standards
- Implemented and integrated plans for individuals to achieve greater independence, daily goals, community inclusion, and social incorporations, as well as behavioral management care plans
- Supervised individuals with daily activities and outings and administered daily medications
- Worked directly with individuals to improve and enrich their quality of life, respecting the lives of individuals with developmental disabilities
- Dependable experience in environments with individuals
- Ability to direct and lead individuals effectively
- Effective communication through strong listening skills
- Well practiced verbal, and physical communication skills
- Focus on consumer and customer care and satisfaction
- Experienced history and background in the supportive care industry
- Previous work experience working with residents in an assisted living facility
- Previous work experience working in fast paced environments, providing adequate attention and care to consumers
- Detail oriented
- Effectively maintained, managed, and operated a multiple unit property
- Kept finances of property in order, maintaining payroll for staff, billing for residents, and work related expense financials
- Provided best available accommodations for potential resident candidates
- Ensured property was taken care of well and up to date, such as garbage removal, snow removal, and unit repairs being performed in a timely manner
Certification
- NYS Real Estate Salesperson
- Tax Credit Certification
References
References available upon request.
Timeline
Assistant Property Manager
Bonacio Management
11.2023 - 02.2025
Property Manager
Housing Visions
03.2022 - 10.2022
Property Manager
Barrington Residential
06.2021 - 03.2022
Program Manager
The ARC Oneida Lewis Chapter
03.2021 - Current
Substance Abuse Counselor
Maxwell House
07.2020 - 03.2021
Direct Support Assistant
Central New York DDSO
04.2014 - 07.2020
Housekeeping and Sitter Service
Rome Nursing Home
01.2011 - 01.2012
Activities Coordinating Assistant
Bethany Gardens
08.2009 - 03.2010
Associates Degree for Liberal Arts and Science - Psychology, Chemical Dependency Practitioner
Mohawk Valley Community College (MVCC)