Sarah Lemoine
Beloit,WI
Summary
Driven Professional with 7 years of experience in Subrogation law, 10 years in customer service and 4 years in Public Relations. I am all about longevity and growth when it comes to working for a company. After being a stay at home for a year, I am ready to get back to work and utilize my skill set and education with my next position.
Overview
16
16
years of professional experience
Work History
Senior Paralegal
Maybank & Owings
Charleston , South Carolina
04.2018 - 01.2021
- Oversaw Number paralegal staff focused on Area law.
- Coordinated settlement talks between counsel, defendants and plaintiffs.
- Trained new employees on company policies and legal standards.
- Managed all incoming correspondence from judges, court administrative staff and opposing parties.
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
- Researched state statutes, decisions, legal articles, codes and documents.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
- Managed billable hour tracking, payroll, client invoicing and schedules for Number-attorney office.
- Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
- Drafted, signed and certified key legal documents for judicial review.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Investigated facts and laws to determine causes of action and to prepare cases.
- Mitigated legal team's workload by reviewing and evaluating legal documents, discovery materials and contracts.
- Created and implemented policies, work flow processes and work assignments.
- Identified appropriate judicial decisions relevant to cases.
- Analyzed evidence gathering and presentation, client counseling, and jury selection methods processes for civil litigation.
- Trained and managed Number employees in best practices and protocols to realize maximum productivity.
- Cooperated with legal teams to create performance documents for curative action planning.
- Developed project management processes to improve cost-effective service to clients.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Enhanced budget administration by reviewing reports, leveraging knowledge to strengthen controls and improve transparency.
Paralegal
Maybank & Owings LLC
Charleston, SC
06.2014 - 01.2021
- Provided administrative support and research for civil litigation and civil proceedings.
- Supported administration and research processes for civil litigation cases.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
- Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
- Worked closely with litigation attorneys to research, complete trial preparations and create document drafts for court use.
- Conferred with clients and other involved parties to gather and track case information.
- Answered client calls and responded to inquiries, using open-ended questioning skills to attain applicable information.
- Produced legal documents, including demands and releases.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Provided key administrative assistance to senior management.
- Performed administrative tasks, including revising and finalizing letters, briefs and memos.
- Reviewed case files and reported case progress to clients.
- Updated company software with skip trace results.
- Acted as first point of contact for all clients.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Generated correspondence and reports using MS Word.
PR/Social Media
Seacoast Cinderella Day
Charleston , Sc
08.2016 - 01.2020
- Wrote social media content to increase engagement with customers.
- Developed original content for blog posts and website articles.
- Prepared social media posts and videos with eye for viral content strategies.
- Cultivated and maintained strong relationships with media outlets.
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Coordinated and managed sponsorships and sponsorship activation.
- Wrote press materials and delivered presentations to media representatives.
- Reported on press coverage recaps to determine areas for improvement.
- Communicated with media weekly to build relationships and optimize press coverage.
Customer Service Associate
Tjmaxx
Summerville, SC
03.2008 - 07.2011
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Educated customers on promotions to enhance sales.
- Trained in loss prevention, visual merchandising and general sales skills.
- Assisted customers with prompt and polite support in-person and via telephone.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Performed stocking and informed management of low inventory quickly.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Answered customer questions regarding merchandise and pricing.
- Assisted customers by answering questions and fulfilling requests.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and concerns to support positive customer experiences.
Education
Bachelor of Science - Business Administration
University of South Carolina
Beaufort04.2014
Skills
- Legal research
- Document filing
- Writing and editing
- Fluent in legal terminology
- Exceptional telephone etiquette
- Administrative support
- Organizational Efficiency
- Administrative Assistance
- Official Notary of the Public
- Confidentiality
Accomplishments
Former Miss South Carolina 2014
Timeline
Senior Paralegal
Maybank & Owings
04.2018 - 01.2021
PR/Social Media
Seacoast Cinderella Day
08.2016 - 01.2020
Paralegal
Maybank & Owings LLC
06.2014 - 01.2021
Customer Service Associate
Tjmaxx
03.2008 - 07.2011
Bachelor of Science - Business Administration
University of South Carolina