Sarah Lewis
Fremont,NE
Summary
I love working in an environment where I get to help people, whether that's directly or behind the scenes. Providing the best service I can means everything to me.
Overview
15
15
years of professional experience
Work History
Customer Service Representative II
Blue Cross Blue Shield of Nebraska
Fremont, NE
11.2022 - Current
- Answer provider questions about member coverage, benefits and claims, accurately and professionally
- Understanding the policies and procedures and where to locate them in order to properly guide providers
- Benefit, Claims, ACA, and Dental trained
- Making call backs in order to better assist with claims sent back for review or to follow up with questions that required more research
- Working as a team with other teammates of BCBSNE to find answers.
Purchasing/Sterile Processing
Saunders Medical Center
Wahoo, NE
05.2020 - 11.2022
- Enter invoices and supplies received into Cerner to ensure proper billing and inventory
- Document patient charges for use of ER/hospital supplies, then restock items used
- Purchase all replacement supplies for hospital, then receive and deliver incoming packages
- Sort/deliver incoming mail to corresponding departments, then postmark/deliver outgoing mail to post office
- Manual cleaning, wrapping, and sterilization of surgical instruments
- Manual cleaning and high level disinfection of endoscopes and cystoscopes
- Verify and maintain proper documents and records for sterilization.
CNA/Ward Clerk
Saunders Medical Center
Wahoo, NE
08.2019 - 05.2020
- Checked patients into hospital
- Obtained patient consent by signature for the hospital to treat them
- Verified and scanned patient insurance, identification, and other info into our system
- Updated and entered current patient info, such as HIPAA release forms
- Nightly computer operating system back-up
- Filed patient paperwork
- Checked vitals, input, output, and charted them
- Assisted patients with showers, bathroom needs, hygiene, and entertainment
- Enjoyed getting to meet and engage with patients.
Environmental Services
Environmental Services
07.2013 - 05.2020
Server
Fremont Medical Center/ Saunders Medical Center
Fremont, NE
06.2012 - 02.2014
Backup Bookkeeper/ Head Cashier
Village Inn
Lincoln, NE
03.2009 - 08.2012
- Bookkeeping
- Invoices and other clerical work
- Addressed customer questions, provided customer service, and did transactions/returns.
Education
Certification - CNA
Metropolitan Community college
07.2019
Skills
- Operating systems
- Computer skills
- Cerner
- Clerical experience
- HIPAA
- Medical records
- Customer service
- Bookkeeping
- Hospital experience
Timeline
Customer Service Representative II
Blue Cross Blue Shield of Nebraska
11.2022 - Current
Purchasing/Sterile Processing
Saunders Medical Center
05.2020 - 11.2022
CNA/Ward Clerk
Saunders Medical Center
08.2019 - 05.2020
Environmental Services
Environmental Services
07.2013 - 05.2020
Server
Fremont Medical Center/ Saunders Medical Center
06.2012 - 02.2014
Backup Bookkeeper/ Head Cashier
Village Inn
03.2009 - 08.2012
Certification - CNA
Metropolitan Community college
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