Sarah Lewis
Webster
Summary
Highly skilled Experience Specialist with a track record of success in customer service and relationship management. Proficient at creating strategic customer engagement plans, resolving complex issues, and improving customer satisfaction levels. Known for exceptional communication skills and the ability to build strong relationships with diverse stakeholders. Demonstrated history of positively impacting organizational growth through innovative strategies and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Server
Capitano Italian Steak and Seafood
Webster
01.2025 - Current
- Monitored dining rooms for seating availability, service quality, and guest safety.
- Guided guests through menus, showcasing extensive knowledge of food and beverages.
- Developed and maintained positive working relationships to achieve business objectives.
- Resolved customer complaints promptly by liaising with the Manager on Duty.
- Assertively upsold alcoholic beverages, appetizers, and desserts to enhance guest experience.
- Actively listened to guest concerns, ensuring clarity and understanding.
- Delivered friendly and attentive service to foster customer satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
Community Experience Specialist
Morgan Properties- Saratoga Crossings
Farmington
01.2023 - Current
- Managed delinquency processes to minimize financial loss for property.
- Executed lease renewals with current residents to ensure occupancy continuity.
- Delivered exceptional customer service to enhance resident satisfaction and retention.
- Maintained confidentiality regarding resident information to uphold trust and compliance.
- Generated necessary reports to support effective property management decisions.
- Trained new employees on operational procedures and customer interaction protocols.
- Processed all rental payments in office accurately and efficiently.
Server
Applebees
Perinton
07.2023 - 12.2023
- Monitored dining rooms for seating availability, service quality, safety, and guest well-being.
- Guided guests through menus, demonstrating extensive knowledge of food, beverages, and ingredients.
- Developed positive working relationships to achieve business objectives.
- Resolved customer complaints promptly by collaborating with Manager on Duty.
- Upsold alcoholic beverages, appetizers, and desserts to enhance guest experience.
- Listened attentively to guest concerns, ensuring understanding and clarification.
- Delivered friendly and attentive service, fostering a welcoming atmosphere.
Server
Longhorn Steakhouse
Victor
09.2020 - 06.2023
- Monitored dining rooms for seating availability, service quality, and guest safety.
- Guided guests through menus, showcasing extensive knowledge of food and beverage options.
- Cultivated positive working relationships to achieve business objectives.
- Addressed customer complaints with professionalism, resolving issues by contacting Manager on Duty.
Payroll Services
Upstate Medical University
Syracuse
12.2021 - 01.2023
- Processed and completed payroll transactions efficiently.
- Answered standard payroll inquiries to enhance employee understanding.
- Delivered excellent customer service to ensure positive experiences.
- Maintained confidentiality of payroll records to protect sensitive information.
- Generated reports to support Payroll Services' operational needs.
- Prepared materials for weekly New Employee Orientations to facilitate onboarding.
Server
Applebees
Webster
09.2015 - 10.2020
- Monitored dining rooms for seating availability, service quality, and guest safety.
- Guided guests through menus, showcasing extensive knowledge of food and beverages.
- Developed and maintained positive working relationships to achieve business objectives.
- Resolved customer complaints promptly by liaising with the Manager on Duty.
- Assertively upsold alcoholic beverages, appetizers, and desserts to enhance guest experience.
- Actively listened to guest concerns, ensuring clarity and understanding.
- Delivered friendly and attentive service to foster customer satisfaction.
Education
Bachelors of Science - Criminology/Criminal Justice
Keuka College
Keuka Park, NY05.2016
High School Diploma -
Williamson Senior High
Williamson06-2012
Skills
- Customer service
- Microsoft Office
- Time management
- Adaptability
- Reliability
- Cash handling
- Fast-paced environment
- Compliance standards
- Courteousness
- Professional demeanor
- Complaint resolution
- Property management
- Lease administration
- Maintenance coordination
- Compliance management
- Budget management
- Resident retention
- Legal notice preparation
- Rent collection
References
References available upon request.
Training
- Leadership Academy
- PDP 101- Professional Development
- CPI/ De-escalation Training
- TCI / Therapeutic Crisis Intervention
Timeline
Server
Capitano Italian Steak and Seafood
01.2025 - Current
Server
Applebees
07.2023 - 12.2023
Community Experience Specialist
Morgan Properties- Saratoga Crossings
01.2023 - Current
Payroll Services
Upstate Medical University
12.2021 - 01.2023
Server
Longhorn Steakhouse
09.2020 - 06.2023
Server
Applebees
09.2015 - 10.2020
Bachelors of Science - Criminology/Criminal Justice
Keuka College
High School Diploma -
Williamson Senior High
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