Sarah Lim
Denver,CO
Summary
Professional program management professional with proven track record in leading complex projects and driving impactful results. Strong focus on team collaboration, ensuring dependable performance, and adaptability to evolving needs. Expertise in strategic planning, resource allocation, risk management, and stakeholder engagement, coupled with exceptional problem-solving and leadership abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Health Rhythms
02.2024 - Current
- Collaborate cross-functionally with engineering, product, and design teams, applying technical project management principals and detailed planning to successfully deliver a Go-to-Market product within eight months to meet stakeholder expectations
- Refine operating procedures for daily team operations focused on maximizing existing tools, which streamline processes and improve response rates related to customer experience initiatives
- Track and analyze critical performance indicators to related project outcomes; implementing strategies that strengthen compliance with stakeholder expectations while maximizing resource efficiencies across program initiatives
Implementation Project Manager (Contract)
League
08.2023 - 11.2023
- Led systematic phased retirement of two legacy applications, facilitating coordination across departments while maintaining data integrity to upgrade operation efficiency and reduce risk
- Tracked critical performance indicators on a weekly basis while assessing interdependencies within project components, created targeted migration strategies that resolved 95% of potential roadblocks prior to escalation
- Applied Agile methodologies to maximize project efficiency and accelerate development cycles, resulting in the successful launch of an integrated program that met client specifications on time, while improving team relationships
Technical Program Manager
4 Mile
01.2022 - 07.2023
- Managed seamless collaboration technical and non-technical teams to deliver complex software solutions, achieving a reduction in delivery timelines through process optimization and project management methodologies
- Transformed raw data into actionable insight using data analytics and interactive dashboards, creating engaging user-friendly tools to enable stakeholders to make data-drive decisions and monitor key metrics in real time
- Streamlined standard operating procedures for workflow coordination among three core teams while maintaining visibility into progress metrics resulting in an actionable roadmap focused on meeting deliverables
Senior Engagement Manager
Focal Point Data Risk (CDW)
05.2020 - 12.2021
- Executed structured plans for implementing software solutions alongside client teams, achieving a process resulting in reduced setup times averaging three hours per account without compromising quality standards
- Performed a series of evaluations to assess potential risks within existing workflows produced well defined compliance strategies which strengthened stakeholder confidence as evidenced by positive feedback from over 20 engaged stakeholders
- Facilitated cross-departmental workshops that engaged both engineering staff and C-suite stakeholders; these sessions identified key pain points in workflows and established targeted action plans leading to a reduction in operational bottlenecks
Senior Project Manager
BlueModus
05.2019 - 05.2020
- Orchestrated all aspects of scrum ceremonies, including sprint retrospectives, which generated insights used to eliminate inefficiencies causing delays during product iterations
- Directed engagement timelines for five distinct client implementations; established clear objectives at each phase which refined communication efforts between teams and led to reduced project turnaround times
- Drove change management initiatives by developing communication plans, training programs, and stakeholder engagement strategies to ensure adoption of new processes and technologies across teams
Technical Project Manager
Ping Identity
07.2018 - 05.2019
- Established an automation framework leveraging cloud solutions which optimized application deployment strategies; achieved smooth transitions with zero service interruptions during major software upgrades
- Executed projects to optimize authentication mechanisms; improved user access management efficiency which led to a reduction in onboarding times from two weeks down to just five days on average
Senior Project Manager
Accelera Solutions
08.2016 - 07.2018
- Directed complex application transitions to the cloud environment, achieving zero interruptions in service delivery as noted by key performance metrics tracked before and after deployment phases
- Prepared detailed project timelines, ensuring deliverables aligned with organizational objectives; drove weekly assessments to identify roadblocks, reallocating resources to expand efficiency and meet deadlines
Project Manager
Vonage
12.2015 - 08.2016
- Managed over 30 simultaneous projects involving VoIP deployments; applied standardized testing protocols that decreased error rates during rollouts by more than half compared with previous benchmarks
- Compiled detailed status reports shared weekly with senior management, providing insights into project timelines and resources allocation
Education
Bachelor of Science -
Virginia Commonwealth University
Richmond, VA05.2010
Skills
- Jira
- Monday
- MS Project
- Smartsheet
- Microsoft Office
- Agile methodologies
- Risk Management
- Stakeholder Management
- Scope management
- Project leadership
Certification
- Project Management Professional (PMP), Project Management Institute
- Certified Scrum Product Owner (CSPO), Scrum Alliance
- Six Sigma Black Belt, The Council for Six Sigma
Languages
Korean
Limited Working
Timeline
Senior Program Manager
Health Rhythms
02.2024 - Current
Implementation Project Manager (Contract)
League
08.2023 - 11.2023
Technical Program Manager
4 Mile
01.2022 - 07.2023
Senior Engagement Manager
Focal Point Data Risk (CDW)
05.2020 - 12.2021
Senior Project Manager
BlueModus
05.2019 - 05.2020
Technical Project Manager
Ping Identity
07.2018 - 05.2019
Senior Project Manager
Accelera Solutions
08.2016 - 07.2018
Project Manager
Vonage
12.2015 - 08.2016
Bachelor of Science -
Virginia Commonwealth University
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