SARAH LIMBERG
Steamboat Springs,CO
Summary
Dynamic Customer Success Manager with a proven track record at Cobalt Labs, consistently exceeding revenue and retention goals. Skilled in cross-functional collaboration, driving adoption and growth, and managing full customer life cycle. My strategic approach has led to significant account expansion and reduced churn rates across a diverse client base.
Overview
13
13
years of professional experience
Work History
Sr. Enterprise Customer Success Manager
Cobalt Labs, Inc.
08.2022 - Current
- Surpassed annual revenue and retention goals consistently, achieving 105-121% of targets YoY.
- Managed post-sales relationships, including onboarding, implementation, delivery, growth, and renewal.
- Implemented strategies to enhance engagement and product utilization.
- Conducted business reviews and regular meetings to align on goals and identify improvement opportunities.
- Coordinated cross-functional teams to efficiently resolve customer issues, enhancing overall satisfaction.
Customer Success Manager
Demandbase
03.2021 - 07.2022
- Served as primary contact, facilitating seamless communication and support during complex implementation.
- Identified and pursued growth opportunities within client base, driving revenue expansion.
- Collaborated with clients to meet objectives, enhancing user adoption and reduce time to value.
- Engaged with director- and VP-level executives on consultations regarding use cases and optimizations.
- Monitored progress toward customer goals, implementing proactive account-based marketing tactics.
- Delivered B2B digital business insights to maximize effectiveness and impact.
Customer Success Manager
PresenceLearning
07.2017 - 03.2021
- Oversaw account and renewal growth, increasing revenue from $2 million to $5 million across 11 states in two years.
- Achieved less than 10% account churn rate over three years.
- Ensured success and satisfaction of over 50 customers using teletherapy SaaS and staffing solutions.
- Identified opportunities for growth and diversification of product offerings for customers.
Implementation Specialist
PresenceLearning
08.2016 - 07.2017
- Acted as liaison between PresenceLearning and new client partners during onboarding to ensure seamless introduction of teletherapy platform.
- Collaborated with sales, technical support, and care teams for prompt initiation of teletherapy services including site visits when necessary.
- Facilitated ongoing delivery of high-quality teletherapy services through effective collaboration.
Community HealthCorps and HIV Program Manager
Stride Community Health Center
12.2012 - 07.2016
- Recruited, trained, and coached 15-member team, improving operations and patient experience at federally qualified health centers.
- Wrote federal grant renewals and monitored fund allocation to ensure effective spend-down.
- Facilitated stakeholder meetings with multidisciplinary professionals, focused on program development and operational efficiency.
- Established goals and tracked progress to support clinical staff in implementing sustainable specialty clinic model within primary care.
Education
BA - Speech-Language-Hearing Sciences, Linguistics,Child Psychology
University of Minnesota-Twin Cities
Minneapolis-Saint Paul, MNSkills
- Client support and service
- Pipeline management
- Contract negotiation
- Business development
- Salesforce proficiency
- Cross-functional collaboration
- Program development and coordination
- Customer relationship management
- Stakeholder management
- Revenue growth strategies
- Volunteer leadership
- Fundraising
Timeline
Sr. Enterprise Customer Success Manager
Cobalt Labs, Inc.
08.2022 - Current
Customer Success Manager
Demandbase
03.2021 - 07.2022
Customer Success Manager
PresenceLearning
07.2017 - 03.2021
Implementation Specialist
PresenceLearning
08.2016 - 07.2017
Community HealthCorps and HIV Program Manager
Stride Community Health Center
12.2012 - 07.2016
BA - Speech-Language-Hearing Sciences, Linguistics,Child Psychology
University of Minnesota-Twin Cities