Sarah Lipginski
Virginia Beach,VA
Summary
Experienced administrative professional with a strong dedication to detail. Background in patient care, medical office operations, customer service, and marketing. Proficient in insurance verification, data entry, scheduling, and patient advocacy. Demonstrates exceptional multitasking abilities in fast-paced environments while upholding a high level of professionalism and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
The Therapy Network
Virginia Beach, VA
01.2025 - Current
- Serve as the first point of contact for patients and referral sources
- Verify insurance, communicate copays, deductibles, and coverage details
- Accurately enter patient information into the EHR system
- Contact referral sources for scheduling and follow-up on pending referrals
- Resolve inquiries related to insurance, scheduling, and registration
- Maintain organized records of interactions, insurance, and registration
- Collaborate with clinical and administrative teams for a seamless experience
Scheduler
Harmony Cares
Virginia Beach, VA
06.2024 - 11.2024
- Develop and maintain provider schedules to meet patient needs.
- Manage provider census through proactive census risk management.
- Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process.
- Maintain relationships and effectively communicate HarmonyCares services with patients and family members.
- Place and receive phone calls to facilitate effective scheduling function
Patient Care Advocate
The Therapy Network
Virginia Beach, VA
04.2022 - 06.2024
- Monitor patient satisfaction and track referral sources
- Write thank-you letters and support internal marketing efforts
- Assist with marketing campaigns to increase patient retention and referrals
- Gather and report patient feedback for continuous improvement
- Organize clinic events to enhance patient and staff engagement
- Manage marketing giveaways and social media content collection
Patient Care Representative
Neurology Specialists
Norfolk, VA
05.2021 - 11.2021
- Greeted patients in a professional and friendly manner
- Managed multi-line phone systems and scheduled appointments
- Updated clinic schedules and rescheduled patients as needed
- Verified insurance eligibility and processed co-pays
- Entered patient data into EMR and assisted in resolving patient concerns
Education
High School Diploma -
Penn Foster High School
Skills
- Customer Service
- Patient Care
- Insurance Verification
- Medical Scheduling
- Data Entry
- EMR Systems
- Marketing
- Social Media Content Collection
- Office Administration
Certification
- CPR certification
Additional Information
Will provide references upon request.
Timeline
Front Desk Coordinator
The Therapy Network
01.2025 - Current
Scheduler
Harmony Cares
06.2024 - 11.2024
Patient Care Advocate
The Therapy Network
04.2022 - 06.2024
Patient Care Representative
Neurology Specialists
05.2021 - 11.2021
High School Diploma -
Penn Foster High School