Sarah Livi
Harper Woods
Summary
Provides administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Process incoming calls, and patient secure messaging to coordinate with care team as appropriate. Enter appropriate information into the patients electronic record. Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
Obtains authorizations from insurance as needed.
Overview
14
14
years of professional experience
Work History
Medical Billing and Coding
Physician Universe
Wixom, MI
07.2022 - Current
- Medical billing coding multi specialty clinic, using Advanced MD software remote position. Verify insurance, inspect claims that are stuck in review for errors before sending to insurance. Follow up on claims that denied, correct claims as needed, submit appeals if needed. Obtain authorizations when needed.
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
Medical Office Assistant
Dr Carmela Abessinio Obstetrics and Gynecology-Grosse
Grosse Pointe Park, MI
08.2020 - Current
- Coordinated patient scheduling and managed appointment cancellations to optimize office efficiency.
- Processed patient information using electronic health record systems, ensuring accuracy and compliance with regulations.
- Assisted in insurance verification and billing processes, enhancing revenue cycle management.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Processed medical insurance claims and payments.
Lead Medical Assistant
Beaumont-Grosse Pointe Park
Grosse Pointe Park, MI
12.2012 - 07.2020
- Supervised daily operations of medical assisting team, ensuring adherence to protocols and procedures.
- Trained and mentored junior medical assistants on best practices and patient care techniques.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Taught patients about medications, procedures, and care plan instructions.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Medical Assistant Certificate -
Ross Medical
New Baltimore, MI12-2009
High school diploma or GED - undefined
Fitzgerald Senior High School
Warren, MI06-1996
Skills
- Medical Support Assistant
- Medical Billing and Coding
- Electronic Health Records
- Microsoft Word and Excel
- Appointment Scheduling
- Insurance Verification
- Medical Records
- Organizational skills
- Patient Care
- Customer Service
- Communication skills
- Medical terminology
- Phone etiquette
Timeline
Medical Billing and Coding
Physician Universe
07.2022 - Current
Medical Office Assistant
Dr Carmela Abessinio Obstetrics and Gynecology-Grosse
08.2020 - Current
Lead Medical Assistant
Beaumont-Grosse Pointe Park
12.2012 - 07.2020
High school diploma or GED - undefined
Fitzgerald Senior High School
Medical Assistant Certificate -
Ross Medical