Sarah Livingston
Denton
Summary
- Manager with 20+ years of experience driving customer-facing operations and strategic workforce solutions
- Delivered consistent revenue growth across multiple business models.
- Expertise in enhancing Customer Experience through proactive conflict resolution and performance management to drive long-term retention.
Overview
20
20
years of professional experience
Work History
STORE MANAGER
Starbucks
01.2026 - Current
- Lead high-volume customer service operations, delivering consistent service quality to ensure high levels of customer satisfaction and retention.
- Resolve complex customer service issues and conflict situations to maintain high health scores and brand loyalty.
- Hire and coach team members to meet service standards, fostering a team environment focused on delivering meaningful business outcomes.
- Manage scheduling, staffing levels, and labor costs to align with business demand
- Utilize performance metrics to monitor service health and provide recommendations for operational improvements.
BUSINESS DEVELOPMENT MANAGER
The Onin Group
07.2025 - 12.2025
- Partnered with clients to understand business challenges and desired outcomes to provide tailored workforce solution recommendations.
- Developed new client relationships to identify expansion opportunities and drive sustainable revenue growth within assigned portfolios.
- Supported strategic talent placement efforts to ensure clients achieved their unique business goals and objectives.
- Conducted ongoing assessments of service value to support renewal discussions and strengthen long-term client partnerships.
GENERAL MANAGER / ASSISTANT GENERAL MANAGER
American Girl
Dallas TX
05.2006 - 06.2020
- Led large, cross-functional teams to drive product usage and enhance the customer journey within high-volume environments.
SENIOR RECRUITER / TALENT ACQUISITION RECRUITER
Verstela (Terra Staffing Group)
07.2022 - 12.2024
- Managed full-cycle recruitment and onboarding processes, ensuring a seamless transition and positive experience for all stakeholders.
- Advised hiring managers as a trusted advisor on market trends and candidate selection to optimize hiring outcomes.
- Filled high-volume roles across diverse functions, focusing on increasing the adoption of talent solutions within client organizations.
- Built talent pipelines to support ongoing and future hiring needs
BRANCH MANAGER
CottageCare
Dallas, TX
02.2021 - 02.2022
- Improved customer satisfaction and delight by delivering high-quality service and maintaining rapid responsiveness to inquiries.
- Oversaw daily operations and service performance metrics to ensure alignment with key business KPIs.
- Recruited, hired, and trained employees to meet business needs
- Managed employee relations, scheduling, and performance issues
Education
BACHELOR OF SCIENCE - LANGUAGE ARTS EDUCATION
University of Oklahoma
Skills
- Customer Success & CX Strategy: Customer Success, Customer Experience (CX), Product Adoption, Onboarding, Renewal Management, Customer Delight
- Account Management & Growth: Revenue Growth, Expansion Opportunities, Health Scores, Business KPIs, Workforce Planning, Talent Acquisition
- Technical & Analytical Skills: Software Proficiency including CRM Hubspot, Avionte, Greenhouse Proficiency in Microsoft Office
- Leadership & Communication: Conflict Resolution, Team Leadership, Performance Management, Process Improvement, Training & Development, Cross-functional Collaboration
Timeline
STORE MANAGER
Starbucks
01.2026 - Current
BUSINESS DEVELOPMENT MANAGER
The Onin Group
07.2025 - 12.2025
SENIOR RECRUITER / TALENT ACQUISITION RECRUITER
Verstela (Terra Staffing Group)
07.2022 - 12.2024
BRANCH MANAGER
CottageCare
02.2021 - 02.2022
GENERAL MANAGER / ASSISTANT GENERAL MANAGER
American Girl
05.2006 - 06.2020
BACHELOR OF SCIENCE - LANGUAGE ARTS EDUCATION
University of Oklahoma