Sarah Loughery
Wilmington,DE
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
Wawa
05.2025 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Team Supervisor
Wawa
01.2025 - 05.2025
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Promoted a culture of continuous improvement by encouraging innovation and problem-solving among team members.
Customer Service Associate
Wawa
02.2024 - 01.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Accounts Payable Specialist
STAR Building Services Inc.
12.2021 - 12.2022
- Coordinated communications with vendors and customers as the main contact person.
- Performed inventory assessments using Microsoft Excel to maintain accuracy.
- Executed reconciliation of accounts and payments through WinTeam for efficient processing.
Lifeguard
Wilmington Country Club
05.2019 - 09.2020
- Ensured safety of members and staff by managing Covid-19 protocols effectively.
- Demonstrated reliability by filling staffing gaps during shortages.
- Performed lifeguard duties, including first aid and deep water rescue, efficiently.
- Coordinated emergency communications with other club facilities to optimize response efforts.
Head Lifeguard
Graylyn Crest III Swim Club
05.2018 - 09.2020
- Supervised daily pool operations and maintenance tasks efficiently.
- Guided lifeguard staff, ensuring proper implementation of safety protocols.
- Delivered first aid and executed lifesaving techniques when required.
Education
Bachelor of Arts And Sciences - Communications, Concentration: Public Relations
University of Delaware
Newark, DE06.2023
Skills
- Microsoft Office proficiency
- Quick software adaptation
- Cash handling expertise
- Social media strategy
- Trend analysis
Timeline
Customer Service Supervisor
Wawa
05.2025 - Current
Team Supervisor
Wawa
01.2025 - 05.2025
Customer Service Associate
Wawa
02.2024 - 01.2025
Accounts Payable Specialist
STAR Building Services Inc.
12.2021 - 12.2022
Lifeguard
Wilmington Country Club
05.2019 - 09.2020
Head Lifeguard
Graylyn Crest III Swim Club
05.2018 - 09.2020
Bachelor of Arts And Sciences - Communications, Concentration: Public Relations
University of Delaware