Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Lowe

Orlando,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in financial standards and regulations.

Overview

7
7
years of professional experience

Work History

Loan Servicing Representative

Truist Bank
Orlando, CA
05.2022 - Current
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Reviewed and validated details of loan applications and closing documentation.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Door Host

Universal Studios
Orlando, FL
03.2020 - 05.2022
  • Provided patrons with estimated waiting times during peak service hours.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Opened and closed seating sections according to volume of guests.
  • Managed in-person and telephone guest inquiries, guest service requests and reservation bookings using Zomato.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Promoted business loyalty by fostering positive customer relationships.

Waitperson

Keke's Breakfast Cafe
Orlando, FL
12.2017 - 03.2020
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Kept track of event finances, initial deposits, due payments and final balances.

Cashier

Wendy's
Orlando, FL
03.2016 - 12.2017
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

Bachelor of Arts - Art History

University of Central Florida
Orlando, FL
07.2024

Associate of Arts - General Studies

Valencia College
Orlando, FL
07.2020

High School Diploma -

Harmony High School
St Cloud
05.2018

Skills

  • Active Listening and Communication
  • Verbal and Written Communication
  • Self-Motivated
  • Highly Organized
  • Multitasking and Prioritization
  • Time Management

Timeline

Loan Servicing Representative

Truist Bank
05.2022 - Current

Door Host

Universal Studios
03.2020 - 05.2022

Waitperson

Keke's Breakfast Cafe
12.2017 - 03.2020

Cashier

Wendy's
03.2016 - 12.2017

Bachelor of Arts - Art History

University of Central Florida

Associate of Arts - General Studies

Valencia College

High School Diploma -

Harmony High School

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Sarah Lowe