Sarah Luna
Los Angeles,CA
Overview
9
9
years of professional experience
Work History
Leasing Manager
GHP Management
Los Angeles, CA
06.2025 - Current
- Manage leasing operations for a 1,000+ unit luxury lease-up, driving occupancy, team performance, and resident satisfaction.
- Create and maintain real-time leasing trackers, dashboards, and occupancy reports for ownership and regional teams.
- Manage a team of 5 leasing consultants, providing daily guidance, support, and training to ensure strong performance and exceptional customer service.
- Analyze lead-to-lease conversion metrics and continuously implement training and process improvements to optimize performance.
- Lead weekly leasing strategy meetings to align on goals, pricing, availability, and marketing initiatives.
- Implement new systems and leasing scripts to enhance team efficiency, streamline workflows, and boost prospect engagement.
Leasing Manager
Trinity Property Consultants
Los Angeles, CA
03.2024 - 05.2025
- Directed leasing operations for a 500+ unit community, consistently achieving and maintaining occupancy rates above 95%.
- Developed and executed competitive pricing strategies to maximize revenue and attract qualified prospects.
- Resolved complex resident issues with a focus on customer service, conflict resolution, and analytical problem-solving.
- Recruited, trained, and mentored new team members, cultivating a high-performing, sales and customer-focused team culture.
- Utilized CRM and property management software (e.g., Yardi, Entrata, RealPage, Onsite, Knock) to streamline workflows and reporting.
- Contributed to social media content and outreach strategies to increase brand visibility and prospect engagement.
- Recognized by regional leadership for consistently meeting or exceeding occupancy and revenue goals.
Leasing Consultant
Western National Property Management
Los Angeles, CA
12.2020 - 11.2023
- Directed leasing operations for a 500+ unit community, consistently achieving and maintaining occupancy rates above 95%.
- Developed and executed competitive pricing strategies to maximize revenue and attract qualified prospects.
- Resolved complex resident issues with a focus on customer service, conflict resolution, and analytical problem-solving.
- Recruited, trained, and mentored new team members, cultivating a high-performing, sales and customer-focused team culture.
- Utilized CRM and property management software (e.g., Yardi, Entrata, RealPage, Onsite, Knock) to streamline workflows and reporting.
- Contributed to social media content and outreach strategies to increase brand visibility and prospect engagement.
- Recognized by regional leadership for consistently meeting or exceeding occupancy and revenue goals.
Sales Coordinator
Sheraton Hotels & Resorts
Cerritos, CA
05.2019 - 03.2020
Server
Paséa Hotel & Spa
Huntington Beach, CA
03.2016 - 05.2019
Education
Associate Degree -
Golden West College
Huntington Beach, CATimeline
Leasing Manager
GHP Management
06.2025 - Current
Leasing Manager
Trinity Property Consultants
03.2024 - 05.2025
Leasing Consultant
Western National Property Management
12.2020 - 11.2023
Sales Coordinator
Sheraton Hotels & Resorts
05.2019 - 03.2020
Server
Paséa Hotel & Spa
03.2016 - 05.2019
Associate Degree -
Golden West College